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First time using Pets Best
First time using Pets Best. It was easy to use the app and upload my info. The turn around was very quick. I am very happy!
Insurer: Pets Best
By: Lynne
We started using Figo when we got our…
We started using Figo when we got our new puppy. We are using both the insurance with wellness added. Our puppy is healthy, but of course we had a wellness claim right away. The claim was filed through the app and processed in less than one day! Super easy and great experience. Oh and did I mention the welcome gift that came? We had a different plan for fifteen years with our last dog - not a peep… not even when he passed away. Figo is winning with us already!
Insurer: Figo
By: Jennifer H.
Very helpful
I am very glad to have Lemonade so that I can have the best care for my beloved puppy. They are very friendly, professional and helpful. It was a little unclear what was covered and what was needed for our initial exam… but overall the experience was great. I highly recommend them!
Efficient and Easy to file a claim Thank You Embrace!
Great services for my pet and easy to file claims, very efficient and helpful website step by step. Response return in excellent. Thanks Embrace!
Insurer: Embrace
By: LeoJediKnight
I have been with Trupanion for over 14…
I have been with Trupanion for over 14 years. They are FANTASTIC! They are thorough, quick, kind and excellent! I have nothing but amazing things to say about their company. I have always had outstanding service from them. I HIGHLY recommend them!
Insurer: Trupanion
By: Molly Rodriguez, Key nd AD
Had some invoice processing issues
The first time I submitted my invoices on the website, I got the initial emails saying they were received. But weeks went by and nothing happened (and I didnât contact customer support sooner due to message at top of web site indicated system upgrade was slowing claims). When I did call, agent had no record of the invoices and suggested that app was more reliable for invoice submission, noting I should have received a follow up email a couple of days after the initial email. When I resubmitted them, they were process quickly and indicated they were paid, but no money was deposited into my bank account. So I followed up with customer support again and I was told they attempted to send funds to me but my bank had no record of the account number ( I accidentally transposed the last two digits). Iâm told a check was sent instead. My frustration comes from the lack of communication about the bank issue. If I hadnât followed up with customer support, I would not have known there was a check sent to me. I couldâve corrected my account number if I received an email notifying me about the problem with the bank account and now, after waiting well over a month from my initial submission, I have to pray the check isnât stolen and washed in my local post office because there is someone rogue working there. Iâm only giving a high rating on the claim because customer support when contacted was always helpful,and because I know how fast claims are processed when paid directly to oneâs vet ( which in this case wasnât an option).
Insurer: Trupanion
By: Elissa
They have been a very good insurance company for both of our Jack Russells .
They have been a very good insurance company for both of our Jack Russells . They are quite prompt with payment and seem to be very caring about our animals when they have had health problems.
Insurer: Trupanion
By: Susan
Great Pet Insurance Company
Very easy to submit claims and quick turnaround on approval.
Insurer: Trupanion
By: William