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I was able to sign up a new pet with no…
I was able to sign up a new pet with no hassle.
Insurer: Trupanion
By: customer
The most expensive watchband, EVER
Our little dog, who we lovingly call a “goat” decided to eat the leather band on my iWatch. Not only did she have a belly full of leather, she also swallowed some metal connecting pieces. The entire Staff at our wonderful veterinarian office - Creature Comforts Animal Hospital- with special thanks to Veterinarian Dr. Espinosa, and Patient Coordinator Denise- who all went above and beyond ensuring our baby girl had the best care possible, and thank you to Trupanion Pet Insurance for allowing us to care for her needs without financial worry.
Fraudulent insurance company!
Fraudulent insurance company!! They refuse to pay any claims. Customer service is worthless. Don't believe the positive reviews, as they are not real reviews. Even when I said I wanted to cancel, they actually refused to cancel my policy because of pending claims that they would not process. Absolute joke. I had to call back and speak to a supervisor, as the other agent also refused to transfer me. Avoid at all costs!!
Insurer: Healthy Paws
By: Chris French
I love Trupanion
I love Trupanion. They cover a majority of the costs of my loving companion Zeus. They helped with allergies to blood work to emergency surgery etc. My dog was in the emergency hospital for almost 2 weeks and they told me not to worry about anything. They worked with the emergency hospital personally, so I just had to spend time with my dog while he was being treated and recovering from surgery. It was way less stressful on my end not having to worry about the cost. I wish I had gotten my cats on it when I had the chance. I highly suggest this company for insurance for your pets. Thanks Trupanion for being there for my dog and helping throughout the whole process. I was always skeptical about paying for insurance on a pet, but I'm glad that I did sign my dog up when he was a puppy. I will be enrolling future pets with this insurance company after my wonderful experience I had.
Insurer: Trupanion
By: Erica H
Overall frustrating experience...
Filed a claim based on an estimate from my vet. Got an invoice later that day but found that I could not add docs to the claim. About a week later my account showed the claim completed and reimbursement sent via direct deposit to my bank account. I assumed that ASPCA had contacted vet and verified the actual bill. 5 business days go by nothing in my bank. Call up customer service and rep tells me they do not pay on estimates ..I have to file another claim with the actual invoice. I say " but the computer says the original claim has already been paid.." Maddening!! I have filed another claim ...now I expect to hear that their records show they have already paid that claim.. Even more maddening!! Pet insurance is just not worth it..I have paid way, way, way more in premiums than If i had just paid cash out of pocket to the vet and on top of this is all this opaque bureaucratic nonsense designed to make it difficult to get a legit claim paid. Don't get me started on the customer service wait times!!
Insurer: ASPCA
By: Francis Mulhare
Disappointed
Customer service is off on the wrong "paw". I tried to create an account and was advised my e-mail was not associated with a Spot account.
Insurer: Spot
By: james feeney
Trupanion has always responded quickly & reimbursed quickly as well!
Trupanion has always responded quickly & reimbursed quickly as well!! Always Very Courteous & Efficient!! Thank You Trupanion!!!
Insurer: Trupanion
By: Marcia