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One of the worst companies I've ever…
One of the worst companies I've ever dealt with, submitted a bill for $250, they paid $62.50. It took forever to get paid, and then while paying for 90% coverage, I got back $62.50. Well they aren't getting another penny out of me. F$$k off Aspca
Insurer: ASPCA
By: Stephen Coats
Excellent customer service and good coverage
We've had AKC Pet Insurance for three years since we got our dog, Baxter, in 2020. We've not had to use it until this year when we had two fairly expensive incidents (including one emergency room visit and another that required extensive testing for a fever of unknown origin) The claim process was mostly pretty smooth after an initial stumble. They requested medical records from my vet, but somehow that communication didn't reach my vet. I called Customer Service and the rep (so sorry I can't remember her name--she was amazing) said "I'll take care of it and call you back." I was dubious--what customer service rep does that?? Well, she did (take care of it AND call me back) and the claim went through without a problem. Subsequent claims likewise went through without a hitch. I was a little surprised that they did not reimburse for exams, but this is apparently common practice in pet insurance and you have to pay for additional coverage for exams to be covered. I've seen some complaints about what the insurance failed to cover, but if you do some comparison shopping, you'll see that most pet insurance does not cover wellness/preventative care, spay/neuter or exams, unless you pay extra. The basic coverage is really intended for catastrophic illness/accidents or expensive diagnostic procedures. And for us, it worked very well. I would recommend AKC Pet Insurance and give 5 stars to their customer service.
Insurer: AKC
By: Susan Myers-Shirk
Awesome
They answered all my questions with knowledge and patience. I feel confident my dogs will be well cared for with Truepanion.
Insurer: Trupanion
By: JW
Easy signup process
Easy signup process
Insurer: Prudent Pet
By: Kenneth Tucker
New Condition on all invoices
You all can improve by reviewing my invoice from the date my pet dog gizmo was covered with then I will be happier right now I can’t get any money back from my dog hospital or medication or anything that comes from the day he insured
Insurer: Trupanion
By: Lakisha Davis
Easy to use interface
Easy to use interface. Signed up on my phone without any problems.
Insurer: Trupanion
By: PO
I’m quite familiar with the Trupanion…
I’m quite familiar with the Trupanion as we already have two policies so adding a third was a breeze. But Trupanion never fails to provide the BEST customer service, thank you Lisa for your assistance. She even shared the story of how Trupanion came to be.
Insurer: Trupanion
By: Lynley
Website was so easy to use!
Website was so easy to use!
Insurer: Prudent Pet
By: Ann Berkley
They will not reimburse
They will not reimburse. Extremely dissappointed
Insurer: Healthy Paws
By: Tim Murry