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Excellent service!
Excellent service!! Just when my pet needed the most, Trupanion steps in and saved me
Insurer: Trupanion
By: Villy Velez
Frustrating
Every time I try to file a claim it just spins and never sends. Finding some one to help is impossible. May end up ending my dogs insurance with them. Super frustrating.
Insurer: Spot
By: Valerie Jacques
Pre-existing scam - now resolved
Feeling completely scammed by Fetch right now. Our puppy had giardia when we adopted her from a rescue - before we had insurance. We got her treated and lab work confirmed it was resolved. Last week she was vomiting and the vet suspected an obstruction. Ordered x-rays which I felt confident approving because I thought I had insurance. Fetch just denied my claim because our dog had vomited in the last year. The two incidents having nothing to do with each other. I wish I was kidding. Vomiting in dogs happens all the time for so many possible reasons and is not a "condition". I'm going to find a better company who knows the actual definition of pre-existing condition. Updated: this is now resolved thanks to advocacy from my vet. If you're denied by Fetch, I recommend asking your vet to help. Not a great experience, but I did get reimbursed.
Insurer: Fetch Canada
By: Ben
Their administration fee is absolutely…
Their administration fee is absolutely disgusting. They've surely done their research and determined you'll pay the garbage cash grab fee at checkout. These sorts of junk fees should be illegal. Edit: I advise everyone to have a good look at the boiler-plate reply below and assess. There's actually little information there that you wouldn't already know. So, there's no clarification. All of the expenses they cite are standard operating expenses for an insurance company. You're essentially being charged a fee for the privilege of choosing them as an insurance provider, and they're trying to gloss it over. They know that once you've selected a premium, you've indicated a pain point about coverage for your pet, and they're sticking you with a garbage fee for an application you complete yourself. Keep in mind, most of us fill out the online forms and do the work for them. And to top if off, you pay that fee, and they reserve the right to change the premiums at any point. So, you don't even get a guaranteed rate for a fixed period, and you still pay a nuisance fee.
Insurer: Trupanion Canada
By: Pissed off
Allison was amazing!
Allison was amazing in helping me select the best pet insurance plan for my baby. She was patient with my gazillion questions, super friendly, and I felt I was working with a friend vs a "salesperson". Highly recommend Allison if you are exploring pet insurance options!!! Also, this pet insurance seems very comprehensive and well worth it!
Insurer: AKC
By: Stephanie
Great customer service…
Meghan was very helpful with all my questions and setting up account . She also explained that trupanion is open 24 hours a day with amy questions. Especially helpful for emergencies Also I have friends that have trupanion and love it
Insurer: Trupanion
By: Sheila Chapin
overall friendliness and the …
overall friendliness and the knowledgability of your employees
Insurer: Pumpkin
By: Kenneth Derlatka
Exceptional Coverage and Unparalleled Service
Trupanion has truly exceeded our expectations as a pet insurance provider, delivering exceptional services and demonstrating their commitment to pet owners. Our journey with Trupanion began over six months ago when we insured Gunner, our beloved 2-year-old Pomeranian. The level of coverage and support provided by Trupanion has been outstanding, which is why we decided to enroll our new addition, Coco, a 10-week-old Pomeranian puppy, with Trupanion as well. During Coco's first veterinary visit, we were delighted to discover that we could enroll her in Trupanion's coverage on the spot. The process was smooth and hassle-free, allowing us to focus on her health and care. To our surprise, Trupanion even offered us the first month of coverage at no cost, with all waiting periods waived. This gesture truly exemplified their dedication to the well-being of our new furry family member. One aspect that sets Trupanion apart from other insurance providers is their innovative approach to coverage, specifically their Breeding Rider. As responsible breeders, we greatly appreciate Trupanion's solution, which allows us to add the Breeding Rider at any point before Coco becomes pregnant. This eliminates the need to pay for a rider that won't be utilized for at least two years, demonstrating Trupanion's understanding of the financial considerations involved in breeding. Trupanion's flexibility and financial prudence extend beyond the Breeding Rider. They ensure that coverage for the rider takes effect in the following billing cycle, promptly protecting our future breeding endeavors. This seamless implementation reinforces Trupanion's commitment to delivering on their promises efficiently. Throughout our experience, Trupanion's representatives have consistently been responsive, friendly, and knowledgeable. Their excellent customer service has given us peace of mind, knowing that our pets' well-being is in good hands. In summary, Trupanion has proven to be an exceptional pet insurance provider. From insuring Gunner to enrolling Coco, they have consistently demonstrated their dedication to pet owners' needs. The ability to enroll Coco in coverage during her first veterinary visit, with the first month at no cost and waiting periods waived, showcases their commitment to immediate protection. Additionally, their innovative approach to coverage, including the flexibility of the Breeding Rider, sets them apart as a pet insurance provider that truly understands the financial considerations of responsible breeders. With their outstanding service, comprehensive coverage, and commitment to pet owners, Trupanion has earned our trust and loyalty. We highly recommend Trupanion to all pet owners seeking reliable coverage for their beloved pets. Their commitment to convenience, financial prudence, and the well-being of pets make them the go-to choice for pet insurance. With Trupanion, you can rest assured that your furry family members will receive the best care possible in any situation. Trupanion has set the bar high in the pet insurance industry, and we are grateful to be their policyholders. We have full confidence that Trupanion will continue to excel in providing exceptional insurance solutions for pets, remaining a trusted partner for pet owners everywhere.
Insurer: Trupanion
By: Corbin Loflin
Great staff
The staff are very helpful and knowledgeable with my questions whenever I call.
Insurer: Nationwide
By: RC