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The process of submitting a claim is fairly straightforward
The process of submitting a claim is extremely simple and hassle-free for the most part. I did struggle a little with the drop down menu for stating my dog's medical issue. The reason for his vet bill would not save so I had to leave it blank and fill in the explanation elsewhere. But that did not hinder the payment and what a relief it was. I have peace of mind given this experience.
Insurer: Embrace
By: Recho Bell
I had my 3 pets covered by Trupanion…
I had my 3 pets covered by Trupanion for a short period of time--but found another option that was cheaper and well reviewed by people I know. I called to cancel--all good--they just need someone who is licensed to cancel my policy to take care of the details. Really? Who is the licensing body? This was the beginning of the BS--I received an evening call from the person "licensed" to cancel my policy--I couldn't answer--she followed up with an email to "confirm some details" but assured me I could just reply to the email to cancel my policy--so why was she needed? I sent an email with CLEAR instructions to cancel my policy. I then followed up with a call where I was assured that my policy would be cancelled and I would received confirmation via email in an hour or so. NOPE, I got this: "Before we say goodbye, we'd like to give you until Jul 09, 2023 to review the details of your policy, speak with your veterinarian should you choose, and consider all options before discontinuing your coverage." Yes, you read that right, they were waiting to cancel my policy so I could change my mind. ARE YOU KIDDING!?!?! I followed with a blunt email pointing out their coercive, gangster-style tactics and insisted they cancel--this worked. Based on the number of negative reviews they have received in the past month alone on this site, I suggest buyer beware. If simply cancelling is so difficult, I cannot imagine what filing a claim would be like.
Insurer: Trupanion
By: Renee Wilson
I signed up my 3 dogs (puppy
I signed up my 3 dogs (puppy, 5 and 11 years old) for insurance with Pet's Best last August (2022). In March of this year my 11 year old got sick and it was determined his spleen had ruptured and required emergency surgery. His bills were thousands of dollars and I thought for sure Pet's Best would find some reason to deny any payments. INSTEAD they were super compassionate and reimbursed me within 10 days of my first bills being submitted. Follow up care and bills continued for 6 weeks and they reimbursed within a week on those too! HIGHLY recommended!
Insurer: Pets Best
By: Debbie Tanner
Seamless enrollment
Seamless enrollment. Quote given instantaneous with multiple options to fit your budget.
Insurer: Trupanion
By: Marcie
Appreciate having insurance but disappointed
Appreciate having insurance, but disappointed in the deductible and not being able to cover more of my costs for my baby girl.
Insurer: Pets Best
By: R Williams
Answered my questions completely and…
Answered my questions completely and ease of website.
Insurer: Pumpkin
By: customer
Very good customer service.
Very good customer service.
Insurer: Pets Best
By: Christine Zhu
I have only used the wellness portion…
I have only used the wellness portion of my policy on Bandit. Once I upload the invoice, it is usually paid within a few days. I hope I never have to use the actual medical poilcy.
Insurer: Embrace
By: Wanda Manring
Slow to review and slow to accept any claim
While the insurance plan offered by Pets Best is robust and inclusive, their claim review and payment process is quite arduous and frustrating. The review of any claim is abnormally long they give the impression that they are looking for reasons to deny responsibility and payment. You are often met with multiple requests for additional records even in the most straightforward and simple submittal. While the eventual result is generally correct, it is incredibly frustrating to deal with them and spend time to ensure your claim is processed accurately.
Insurer: Pets Best
By: Gary
Convenient and Quick Reimbursement
My pup’s vet recommended Pumpkin. I was skeptical at first as I’ve heard so many stories about animal insurance not being sufficient and ultimately a waste of money. However, I am pleasantly surprised with Pumpkin. I submitted my pup’s receipts for his annual and was refunded within just a few days via direct deposit for the full preventative visit through his essentials plans. The insurance options are flexible and with the essentials plan added, the peace of mind is worth it. I never want to need any of it besides the essentials to cover his annual but isn’t that how all insurance works? It’s best to have it and not need it than to need it and not have it. Very happy with my vet’s recommendation!
Insurer: Pumpkin
By: Kaleb’s Mom