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Very quick response when I called and…
Very quick response when I called and very caring and patient service.
Insurer: Trupanion
By: Lenora Wisdom
Please read if you currently have or thinking about getting healthy paws
Ive had healthy paws for 5 years coming up next month and submited a claim in 2018, healthy paws payed me for this claim without recieveing records even thou in their policy they REQUIRE records within 12 months of singing up. This is important because this record 12 months of signing up they use as a base line for your pet (would make more sense to only sign you up if they have this but it benifits them in the end). So if they dont request records like they should that first year or any of the following years informing you they need it when your dog gets a life changing diagnosis at 5 years old and lots of vet bills they can say this is their baseline now because your previous vet permanently closed and you have no coverage even thou you have been paying monthly for 5 years straight. I recomending staying away because they are very dodgy on the phone and dont see the logic in my dog physically not being able to have the same diagnosis at 1 years old and just keep repeating their flawed policies over and over again. EDIT: seeing as i cant reply to the comment, your company states in every email is some verbiage if this is the first claim we require records if the second or third we have them on file. So you make people think you have it already but you dont. Also its funny that you declined my 7th claim due to findings on my 2nd claim that you now consider my baseline exam but you approved my 2nd claim? Your entire buisness is structured around not recieveing the correct information until life threatning diseases are found then you enforce them. Ruining peoples lives that have relied on you for 5 YEARS..... thank you again for destroying my finacial life from trusting almost 100$ a month to you to cover nothing. Their staff also send emails requesting for records every claim i know this because on the phone trying to figure out my 6th claim they declined and now stating they are declining coverage on all futher claims they told me this. I also had to call multiple times to have them find this email and upload it into the records. So i know they requested it on the first claim and i know my vet that is now closed sent it but they lost it and now wont admit to their mistake.
Insurer: Healthy Paws
By: mack
Prices
Great Benefits. Hoping the setup is as easy as Bivvy was.
Insurer: Spot
By: Samuel Lemanski
Best Pet Insurance
Wonderful turnaround time for payments helpful customer service reps.
Insurer: Figo
By: Bernie
I feel so angry
I feel so angry. I am sick of the raise in fees every year. For what?nothing. I have paid thousands over the years. And only have ever used this policy once. 800 deductible and 77 plus a month. The keep giving it to clients up the ass I am so pissed. 15 dollars raise. Talk about be g F¥£€^ Over. I was able to call the company and speak to twice to, to two different advisers. These people are good people and kind. They are just doing their job. My anger has nothing to do with them. It is a 25 % jump in premiums. This is well over the rate of inflation. I am not opposed to a price increase I am opposed to be g financially raped. The people you speak to can do nothing. The cowardly actions of the owners not to take calls or complaints themselves tells me exactly what who the ownership is. I will be the most vocal for not using this company because if there unreasonable money grab.
Insurer: Trupanion Canada
By: Kim B
Questions answered thoroughly
Jordan on chat was able to answer my many questions concisely and patiently.
Insurer: ManyPets
By: Arlene
Do not purchase Pumpkin Pet Insurance
Do not purchase Pumpkin Pet Insurance! Two months after the 30 day waiting period our lab puppy became sick and was hospitalized for 1.5 days. I sent all the claim information, Vet. notes and receipts to Pumpkin. A month later it was denied stating pre-existing and occurred during the waiting period. Pumpkin Insurance is a scam.
Insurer: Pumpkin
By: Vincent Croce
These must be paid reviews
These must be paid reviews. Or from people that don't actually have the service. While some customer service agents are decent, their systems and processes are insanely inept, with incredible delays for processing, wrong information, and no contact with the claims department. In response to the below response, it's astonishing to me that you don't see anything wrong with claims taking a month and a half. This has been ongoing for about a year and I would love to know what kind of efforts you've taken to properly staff. Furthermore you still didn't address the issue about the claims department having no oversight and being unable to be reached.
Insurer: Pets Best
By: Adam Wolf
Many Pets is by far the easiest
Many Pets is by far the easiest, most friendly experience I have with any companies I deal with. Their helpful, concerned people make all calls enjoyable. Their response time for claims is phenomenal
Insurer: ManyPets
By: Jackie Pinson