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Positive claim experience
Claim process was straightforward and pretty easy to navigate. The amount matched expectations.
Insurer: Figo
By: Pete
So easy to submit a claim!
So easy to submit a claim!
Insurer: Embrace
By: Elizabeth K
Nothing covered when my puppy got sick
My puppy got sick a week after we got him. I was so relieved that I got pet insurance for him so i didn’t have to worry about the finances when taking our sweet puppy in. However, the insurance didn’t cover any of his illness because it was within the 14 day waiting period and I missed that in all the disclaimers for the insurance. Just another bill for me to pay that won’t actually help me when I need it. Now I am still worried about the financial responsibility of having our dog and this insurance doesn’t provide any comfort. Still have to pay for all routine vet visits and shots and the insurance.
Insurer: Figo
By: Jasmine
I have two pets
I have two pets. At the time of submission I was able to select only one pet at a time. But I submitted claim for both of my pets. Immediately I got an email from figo asking me whether I would like to separate the claim and they did the background work to submit two separate claims. Figo insurance processed my claim immediately.
Insurer: Figo
By: Venkatesh
Trupanion truly is a business that cares
I find Trupanion very fair and genuinely caring. I particularly appreciate that they have actual human beings working the phones. Chatbots don't cut it when you need information on coverage and you are rattled by your pet's vulnerability. Rates increase each year, but you can always opt to increase your deductible and create a savings account to cover the difference.
Insurer: Trupanion Canada
By: Karen Lindsay
Very easy to use website and sign up
Very easy to use website and sign up Our new baby girl! Next year after a pay raise we will add our boy! I’m just waiting to get something in the mail. A list of coverage etc. Nothing like having the actual paperwork to look at.
Insurer: Trupanion
By: Maryann Toman
Second Pet signup needs improvement
Overall, they offer a nice plan for a reasonable fee. Disappointed that they no longer offer 90% reimbursement —80% is their highest now. So my two dogs’ plans COST the same, but one has 80% and the other 90%reimb. Also, no discount for second pet, also a consideration for folks who can get that deal with other companies. Lastly, i was slightly annoyed that i could not ADD a second pet on line. I tired and tried and was sent an response that i would have to call … b gave me a number. but it was Fri of 4th of july weekend, so NOTHING for four days! ON LINE sign-up like my FIRST pet would have been easy—1,2,3. Instead i had to wait until offices opened after the July 4 holiday to call in and sign up over the phone. My new pup’s appt was on the same day as insurance co. reopened. I would have to call and get a plan on the same day as appt. Phone cust service told me new plan would start the NEXT day (when in fact it started the day I called , but I had to wait until the contract was sent and open/ read the contract! to find that out). In the meantime, I had kept the vet appt but put off the vaccinations until I could ensure they would be covered. Two trips to the vet instead of one—and unnecessary so , since the customer service agent was wrong. Again, not deal breaking but annoying. A) had the service rep been more accurate, I would not have had to re schedule for coverage. and B) had i been able to sign up on line , four days before the appt, all stress and inconveniences would have been relieved.
Insurer: ManyPets
By: Barbara
Excellent customer service …Tesha Fundora
Tesha is excellent!!! I’m new with MetLife. I was getting frustrated with submitting a claim. I was lucky enough to get Tesha I have not had a problem since Tesha’s assistance. As long as Tesha is employed with MetLife I will be a loyal customer
Insurer: MetLife
By: Sue
Dishonest
We have had a good experience for the last two years until now. The last two years our claims were insignificant amounts and Pets Best had no issues paying out. This last month our dog needed knee surgery which from diagnostics to post op follow ups is over $7k. They denied our claim based on our dog having had knee surgery on his other knee 3 years prior. I spoke with a representative over the phone on choosing the correct coverage with full disclosure of previous knee surgery and other preexisting conditions. The representative told me which coverage to get and that his knee would be covered if God forbid he needed it. So here we are stuck with this medical bill and not even the initial diagnostics to determine what was wrong with his limb was not even covered. Pets Best is a waste of time and money since they will not pay out for bigger claims. I’m very disappointed!
Insurer: Pets Best
By: Gail