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The ease of delivering the claim and…
The ease of delivering the claim and expeditiously resolving it. Well done!!!
Insurer: Figo
By: Felicia
First time ever having pet insurance…
First time ever having pet insurance was skeptical until I filed my first claim. It was easier than filing my own medical claims. Thank you
Insurer: Pets Best
By: Scott Shoemaker
The person I spoke with was pleasant…
The person I spoke with was pleasant and helpful, providing me with information as to why rates have increased and possible solutions to lower those rates; ie checking with vet for correct breed of sheepadoodle.
Insurer: Fetch
By: John and Victoria
First time buying pet insurance at age 67
Lily is the first dog that I have bought pet insurance for and I maxed out my $10,000 Fetch pet insurance policy on Lily. She’s a mischievous puppy who needed to go to the emergency veterinary hospital twice. The first visit she had shredded a toy and had a 3/4” diameter wad of fibrous material in her large intestine. We were only covered with pet insurance for 11 days. The second visit was from eating a tulip in my garden which I found out is highly toxic to dogs. Lily was in shock and unresponsive when we brought in to the hospital. She spent four days in the hospital. Fetch was very responsive with their review of both cases and giving us refunds. I am so thankful to have had pet insurance and can’t wait to renew my policy next year. Best money I have ever spent in buying Fetch pet insurance.
Insurer: Fetch
By: Deanne Blanke
Pets Best - good pet insurance
Pets Best pet insurance does a good job and coverage is quite comprehensive.
Insurer: Pets Best
By: ANNETTE ARMELLINO
Peace of Mind Pet Insurance
Pet insurance is something you never hope you have to use. However if your pet is your "child" and truly part of your family, then having insurance for them is a necessity. Too many times have I been in an emergency vet clinic and seen pet parents face an agonizing decision for their fur baby when it comes to a financially devastating expense for treatment. I never wanted to be in that situation. Insurance is a necessary evil. It's better to have it and not need it, than to need it and not have it as the saying goes. So having a reputable and competent provider is a must. Embrace is that company. Their affiliation with USAA gives you confidence that they are a legitimate service provider. Their website is user friendly. Their customer service is friendly (and U.S. based from what I have experienced) You can customize your policy to fit your pet(s) needs. You can tweak your policy to get a premium/deductible that works for your budget. Claims are straightforward and easy enough to submit. Bottomlime, Embrace is an all around great company. I checked out many others before settling on them a few years ago. Since then I have been perfectly happy with them. They give you peace of mind when it comes to something as stressful as pet insurance. I would fully reccomend them other pet parents!
Insurer: Embrace
By: Kevin G
Thank you Fetch!
Quick reimbursement of my vet bills, easy transaction of claims on my pets needs at the vets. I really appreciate text that they send me on my pending claims status. I have multiple pets! This insurance helps me with my fur babies and my many foster dogs that I take care of at my house!!!
Insurer: Fetch
By: Jun Miwa
I was able to file my claim on-line
I was able to file my claim on-line, even though I am not computer savy (too old). But I did it! Fletch's communication was good during the process. Thank you.
Insurer: Fetch
By: Penelope Harrrison
I’m weary of insurance companies but Fetch has been fantastic
I’m always weary of insurance companies but Fetch has been fantastic. We have an English Bulldog and these dogs are known to have medical problems. However Fetch has coverage her oral palate surgery and allergy medications without hesitation. The claims process is very easy to use. My only complaint is that they do take several weeks to review the claim, but we’ve never had any issues with them denying a claim and their customer service has been quite responsive.
Insurer: Fetch
By: Deep Phachu
You absolutely MUST do a better job and…
You absolutely MUST do a better job and provide a better online information center! (the Dashboard) This is 2023! Your online documentation area where the customer can see provides very little once a claim is actually submitted. It should be a given that your site would provide information about how much was approved, what is left to spend for the wellness, line by line invoices along with a total of what was submitted and approved: ALL online-not just emails! Have one comprehensive place instead of the customer trying to sift through the myriad of "we received your email", "we approved", "we..blah, blah" AND then we have to sort through EACH email to find the information! COME ON, again, it is 2023! However, your company has FABULOUS and WONDERFUL customer service by phone! Each and every time I call (and the customer HAS to make calls since we have no idea what is going on (no online presence) and THAT is it's saving grace. Wouldn't it be wonderful to do both?
Insurer: ManyPets
By: Shannon Cover