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Timeliness of processing claims disappointing
Very pleased overall with the plan coverage I have. However, the processing of claims has been disappointing. They are very transparent that it may take up to 45 days for a claim to be processed. I appreciate that information, but the frustration comes from speaking with multiple customer service reps to provide info that never seems to be passed along to appropriate party. Even after vet's office calls and provides requested info it still does not help. I would have gladly given my experience a 5 as the claims were paid, but the processing was very disappointing. They will not allow you to speak with a Manager or Supervisor to express your concern or get further clarification.
Insurer: Pets Best
By: Sandra Fortner
Providing coverage when I needed it ,in…
Providing coverage when I needed it ,in a Prompt and convenient way.
Insurer: Fetch
By: David Furin
Thumbs up
It is very easy to get it started. App easy to download.
Insurer: Trupanion
By: Margaret
Good experience contacting ManyPets
I called to get insurance for our second cat and the young lady I spoke with was very professional and explained everything quite thoroughly
Insurer: ManyPets
By: Steve F
Recently slow to make payments on illnesses
The company has always provided great service. The wellness payments are quick and almost immediate. The ill was payments are taking longer and longer for reimbursement. Simple illnesses that only have one vet engaged. Waiting a month for a payment for receipt items at regular vet. Recent response times is why I reduced my review stars from previous years.
Insurer: Pets Best
By: Laura
Claims experience
Our dog came down with pneumonia and required a 5 day hospital stay. The bill was significant to say the least. I had never had a claim before and was very certain that I would have difficulty with the process. I was wrong. The claims process was easy and payment was prompt and in agreement with the specifics of the insurance. We were very happy and also very relieved that part of this expense was covered and that our dog made a full recovery. Thank you embrace.
Insurer: Embrace
By: Michelle Brown
Great customer support
I have been with this company for at least 10 years. The customer service is wonderful. They are very attentive and supportive to the needs of your pets. They let you know the documentation that is needed. My current dog has had great coverage with the insurance as he had a couple visits to an emergency vet over a weekend but I am totally satisfied.
Insurer: Fetch
By: Kim Bohy
Dr Coffey and staff were so caring out…
Dr Coffey and staff were so caring and attentive for our 121 lbs Rottweiler
Insurer: Pets Best
By: Stasey Pace
Very responsive and helpful.
Very responsive and helpful.
Insurer: Figo
By: Jim Satterstrom
Healthy Paws Pet Insurance Review
Healthy Paws insurance is one of the best companies I have dealt with in a long time. Their customer service and response time is terrific. From simple claims for a single medication to a claim for a major leg surgery they process everything in a very fast and efficient manner. Simple single medication claims are normally handled in one to two days maximum. My dog recently had major carpal surgery on his left leg. Again, Healthy Paws processed the claim very quickly. They also care about the welfare of my dog. They followed up after the surgery to check on his recovery and asked how he was doing and if there was anything else that they could do. Healthy Paws is a top notch insurance provided for your pet. I think you would be hard pressed to finder a better company. They get an A+ in my book and I will continue to use them to insure my pets in the future.
Insurer: Healthy Paws
By: Donald A.