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Quick and easy process
Quick and easy process. Only glitch is request to upload medical report request for each claim as vet does not provide records to me. So have to make a call to them to submit to Fetch. Otherwise everything is quick and easy. Great news about the coming changes … It really is a breeze dealing with Fetch and I have recommended to friends who have switched already.
Insurer: Fetch Canada
By: Fendi’s mom
I Love
Having Trupanion is the Best Thing I Have Ever Done For My Furry babies.
Existing satisfied customer
I have been with this company around 5 years. Submitting claims have been easy. They pay quickly if submitted properly. I have 2 cats insured with Fetch. This is definitely the company to choose for your pet needs.
Insurer: Fetch
By: Lin Hammond
Longtime customer
16 years of coverage & still satisfied. Claims are easy to submit and coverage exactly as expected.
Insurer: Fetch
By: JB
The most unhelpful insurance.
The most unhelpful pet insurance I've ever had. Customer service needs a serious upgrade. I had the policy for nearly a year for both of my dogs. Since getting Fetch they have not reimbursed me for a single thing. With my first dog, I understand there's a 2 weeks grace period where nothing pre-existing is covered, understandable. My dog had giardia, he was treated for it, tested NEGATIVE and giardia free for awhile. When he had a 2nd giardia infection well after the 2 weeks grace period, they declined my claims, stating it was pre-existing. I submitted a claim for my second's hair loss, they denied it saying they weren't my primary insurance and wasn't given a real reason why they weren't my primary insurance. There were no explanations in their emails. I purchased Fetch first before purchasing Trupanion, they never once told me what makes them primary or secondary. When I tried to cancel or find any kind of customer service, it was nearly impossible to get a real person. The bot offered unhelpful prompts. The phone tree sent me around and around until I tried nearly every option to get a real person. We requested cancellation email on the policies as well on the claims, they failed to deliver the latter. I've been having such a hard time filing my claims with Trupanion because I am waiting on cancelation emails/proof from Fetch. It's been months, still dealing with this. I don't understand why I have to spend hours and days trying to resolve an issue, only to be met with disappointment over and over. I now have to call again to ask for a simple claims cancellation email has proof/documentation so I can file with Trupanion insurance.
Insurer: Fetch
By: Lydia Nguyen
Good communication
Good communication, explanation of benifits, prompt payment
Insurer: Fetch
By: John Normile
The person with whom I spoke was very…
The person with whom I spoke was very good at resolving the issue and taking her time with me.
Insurer: Fetch
By: Liz
They are the best
I have been with many Pet Insurance companies before and Fetch by Dodo is by far my favorite. They offer more than all the other insurance companies and they honor their word. I highly recommend them to anyone. My breeds are a Cavalier King Charles Spaniel and an Australian Shepherd.
Insurer: Fetch
By: Rachelle Ellis
The company is really great
The company is really great. They live all their patients and have been great with my pup.
Insurer: Fetch Canada
By: Dana