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claim was approved without any hassles
Quick and easy. all claims were paid in a timely fashion.
Insurer: Fetch Canada
By: Sami Du Sautoy
I’m moving to Many Pets from Bivvy so I…
I’m moving to Many Pets from Bivvy so I was looking for the best coverage and best price. I originally had Bivvy for 2 dogs and my cat. I only have 1 dog and my 18 year old cat now and was kind of sad that I couldn’t get my cat insured with many pets as they cut age off at 14. I hope I’m as happy with Many Pets as I have been with Bivvy.
Insurer: ManyPets
By: Debbie
Quick response,Great service!
Quick response,Great service!
Insurer: Embrace
By: Guest
Excellent customer rep.
Excellent customer rep.
Insurer: Trupanion
By: SANDY
So far so good
So far. So good. Swapped to Figo after Trupanion raised their rates… again. So far I’m enjoying my experience with Figo.
Insurer: Figo
By: Amy J. Murphy
Good review.
The people I talked to on the phone were very knowledgeable and helpful.
Insurer: ASPCA
By: Judith Hankins
Pet's Best Always Has Our Back
Pet's Best always has our back and makes a stressful pet emergency a little less crazy because we know they are there to help us pay for the care our dog needed. They worked directly with our vet to get the claim handled quickly and the payment in our account, one less thing to worry about!
Insurer: Pets Best
By: Kimberly Smith
Negative 5 stars - DO NOT RECOMMEND
the absolute worst insurance broker I have ever dealt with. Do NOT recommend them! Started our one and only claim after paying premiums they had no problem collecting for a year, in May 2023 for a basic vet visit, tests, anticiotics, and retest to confirm the issue was gone. It's Sept 5th, and we still don't have payment. It took them almost two months once they had documents from every vet our dog had ever seen since we had her to process our claim and approve it. Then they "apparently" entered banking information wrong so it didn't process, lied that they had submitted payment (but the bank confirmed they have never tried to submit) and promised they would deal with it last week, said it takes several days to process once it is submitted - which is a lie the bank confirmed this morning - as direct deposits when submitted are immediate, and the PPU team refuse to let you talk to anyone other than their entry-level customer service agents who can't help you at all, and when you ask to wait on hold until they resolve your issue, which would take 10-15 minutes, they hang up on you instead, and don't bother to call back. And their Ombudsman can't help you either. If you are bored and don't have a job already and want to work full time to get paid for a claim you carried insurance for, sign up. Otherwise - stay as far away from Pets Plus Us, Northbridge who is the underwriter, and the Ombudsman works for Independence Pet Group www.pethealthinc.com - worst waste of my time ever.
Insurer: Pets Plus Us
By: Traci
I absolutely hate Figo
I absolutely hate Figo. They are great with routine care, but they will find any and all ways to get out paying out claims for more serious claims. They claim my dog had an pre-existing condition or accident before waiting period - I saw a neurosurgon that confirmed he did not agree with Figo's assessment. I appealed the decision twice with documentation from the neurosurgeon. Yet, Figo still refused to pay. I wish I could switch to another insurance provider, but other plans will now also consider the condition pre-existing. So I am stuck with horrible pet insurance. If you have a young dog with no documented health problems before your policy starts with Figo, then they might be good for you. But otherwise, stay far away.
Insurer: Figo
By: Jay Espe