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Quick and accurate claim payment
Our 5 year old Rottie tore her ACL and needed TPLO surgery. We had a minor issue submitting a claim through the website. Cynically, I suspected the worst as this was our first claim. However, when we called to follow up, there was a quick apology and we were asked to submit via email. The email submission wad acknowledged within hours and after a small piece of additional information was provided, the claim was verified and we received a reimbursement check for $2100 within a couple of days. Great customer service and quick follow through, we couldn't be happier.
Insurer: Prudent Pet
By: Mike M
New to pet insurance
I have never had pet insurance so I debated getting it for our newest dog. You hope to never use it, but just like any insurance, it’s nice to have if you do need it. Thankfully we did not have a large ER bill, but it certainly could have been. The process to make a claim was fairly easy. There was a little extra than I expected, but thankfully our regular vet had what we needed. Thank you for providing this option.
Insurer: MetLife
By: Sonia
Very helpful and caring staff
All staff there is very helpful, nice and care Last time I called and castomer service representative went beyond and above to call clinic to expedite paperwork so I can get pay faster Recommend everyone this insurance They professional, care and quick to pay benefits I’m Very please with their services!
Insurer: Trupanion
By: Yuvon Belcher Bagley
Excellent customer service
Spoke with Tattianna Smith at Fetch today. She was very helpful in helping me figure out what info I was missing from my recently submitted claim paperwork. Thank you :)
Insurer: Fetch
By: Carol M
Claims
So glad I have pet Ins. Claims department is excellent and very fast. Thank you 😀
Insurer: MetLife
By: Geraldine
E-Z Peasie
Was able to call on the road whilst picking up my new dog and get her covered. Very E-Z
Insurer: Trupanion
By: HIH John
Policy Questions
Kelsey was very helpful answering my policy questions and even asked how the pup was. Can't go wrong there. It's the little things, like asking about your pet when your concerned that make your day better.
Insurer: Fetch
By: Jennifer Miller
I was given the appropriate information…
I was given the appropriate information to answer my questions.
Insurer: Spot
By: Myken Mayberry
I had a phenomenal experience with Spot…
I had a phenomenal experience with Spot Pet Insurance! They were extremely helpful and accommodating to my needs. Would use again!
Insurer: Spot
By: Anna Lee Melton
Very responsive service and easy to…
Very responsive service and easy to talk to. Good experience.
Insurer: Trupanion
By: customer