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Max is a true asset to Trupanion
Max is a true asset to Trupanion. She answered each and every one of my questions (and I had many). I had researched extensively over 17 plans before deciding on Trupanion.
Insurer: Trupanion
By: Andrea
Trupanion really works
Trupanion really works and with the adjustable deductible I can afford to insure three dogs.
Insurer: Trupanion
By: Sidney Cooper
Excellent customer service
Shannon explained the claim process so clearly to me and helped me set up an account. And she told me how to use the app! She was very kind and helpful!
Insurer: Spot
By: Jaclyn
Great options and service
Great options and service. Filed a claim immediately after my dogs appointment and it was processed and closed in less than 24 hours!
Insurer: Figo
By: Rebecca
Easy submission
Easy submission, walks you through it step by step.
Insurer: Embrace
By: Bill
Excellent coverage, pricing and claims process
I've been with Healthy Paws for approximately 5 years for one dog. Recently added a second dog. Pricing and coverage is excellent and affords us peace of mind. I've had to file a few claims and I am very much impressed with the claims process. It is extremely efficient and easy. I highly recommend Healthy Paws.
Insurer: Healthy Paws
By: Brian
Complete scam and you are left heartbroken
Complete scam, they will find any reason to make anything that comes up for your dog a preexisting condition. My vet was in shock by their conclusion to our case and even wrote notes and letters to them that they said would help. They didn't and continued to run me in circles around the company to keep my hopes up that they would help. I see now that was a tactic to continue to collect money from me. I had such an awful experience I am thinking of leaving USAA for my car insurance as well.
Insurer: Embrace
By: Liza Stout
Pets Best really is the best!
Pets Best has taken really good care of my pup. They communicate well, especially if they are behind on processing claims. They have made caring for a dog with an autoimmune condition easier than it would be without insurance! So very thankful for them.
Insurer: Pets Best
By: K.S.
Used to be good, no more!
Embrace has been pretty decent with their turnaround times for claims in the last year. But after renewing my policy this year, they have been refusing to process any new claims. They keep asking for more medical records from vet visits despite having provided them with ALL the records from ALL past visits. What's most puzzling is why they need records from 2022 again for vet visits from 2023? They already have those records from the 2022 claims. This just seems like a lazy excuse to not honor their end of the insurance contract. It appears that the quality of the "claims adjusters" has dramatically declined. A silver lining is that the customer representatives are still nice, but it takes an eternity to get hold of one! I'll update this review if anything changes, but after over 2 months of going back and forth over the claims, I don't have much hope from this company.
Insurer: Embrace
By: Shrikant K