224,598+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,598 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Insurer: Furkin
By: Ezio
Outstanding customer service!
The customer service is absolutley outstanding. They respond quickly and provide immediate answers to your questions.
Insurer: Furkin
By: John
Really great experience
Really great experience. Easy to use, great customer service both on the phone and in the online chat customer service. Prompt processing and payment. No nonsense, just plain and simple great service.
Insurer: Embrace
By: Joseph Klepacki
very easy and fast
very easy and fast. thank you!
Insurer: Embrace
By: Andrew
CSal
We originally enrolled our pets with PetOne, and thought that bad changes were going happen when MetLife took over our policies, but so far our experience have been very positive. The claim process has been improved and customer service is very responsive. Great experience overall and we highly recommend protecting your precious pets with MetLife.
Insurer: MetLife
By: Carlos
Healthy Dog, Happy Human!
At the very end of October, my little dog had surgery to remove a large mass. His surgery was successful. Afterwards, I contacted Fetch to find out what documents were necessary in order to file a claim. The representative was very nice and told me exactly what I needed to submit. A couple of weeks later, after my dog’s stitches were removed, I was given all of the necessary papers from my vet and I sent them in to Fetch. They kept me posted as to when they received the papers and they also let me know the progress of the review of the claim. A very short time later, I was reimbursed. I was so surprised at how quickly this was taken care of.
Insurer: Fetch
By: Zoolander’s Mom
Claim settlement
Agent was courteous and professional. Assisted in allowing me to text a receipt rather than by e'mail to expedite the claim process. I believe the agents name was Dan.
Insurer: Embrace
By: John Edinger
Great online process for claims.
The situation with our dog was beyond stressful and the claims process was unbelievably easy and stress free. Online process was easy and went through very quickly.
Insurer: Embrace
By: 321
Healthy Paws - very positive experience!
Healthy Paws made submitting and processing my pet's health claims very fast, easy, and positive. I was very relieved to have their substantial coverage/reimbursement to help offset my kitty's vet tests & treatments so that she could get the very best care to keep my very cherished little lady as healthy and happy as possible!
Insurer: Healthy Paws
By: Bridget
Will stick with them
Response time is great. I really cannot complain about much except for two things: 1) They appear to be inconsistent regarding what a pre-existing condition is. Sometimes covered; sometimes not. Frustrating. 2) Our vet sent them our dog's complete medical history but they seemed to lose it. I had to re-send it to them myself. This should not happen. Once they got it (and they've received this before) they did act quickly. Again, cannot really complain as their customer service seems to be very good and their coverage, while not quite as extensive as I was hoping, is good, we'll stick with them for a long, long time.
Insurer: Embrace
By: Warren S