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Absolute dishonest insurance company
Pets Best has made a clearly unfair decision to my claim. First, it took more than 6 weeks for Pets Best to make a decision. Second, Pets Best based on incomplete information, and partial evidence to decline exams with reason of "pre-existing conditions". "Pre-existing" seems to be a super token for them to decline customers' claims for anything they don't want to cover. It's a gray area, so be careful of what you said to your doctor and make sure your doctor got it right to the medical records. My dog has never been diagnosed with Urination Inconsistency prior my visit in November, 2022. It was only based on my own words mentioning that I noticed some urine dripping about a year ago, but it went away. There is no medical records to prove that my dog has urination incontinence prior my November visit. It's like if your dog had diarrhea a year ago, they would consider anything related to diarrhea is "pre-existing". Because of they determined my dog had "urination incontinence" as a pre-existing conditions, they don't even cover Urinalysis test. This is outrageous!! Urinalysis is a very common test to see if there's any infection and to seen any abnormal chemicals/ bacteria in the urine. Just based on my own words of "dripping urine", they rejected to pay for the urinalysis for rest of my dog's life!! If my words can be used as a diagnose result, I can be a doctor too. I am not a doctor, why they used my mentioning some symptoms I noticed a year ago as a medical condition. Plus, Pets Best is very dishonest on calculating the payment amount. According to the policy, after customer has fulfilled the deductible, co-pay should be calculated by multiplying anything after the deductible by the percentage of customer's responsibility based on the plan you buy. However, Pets Best used the whole amount (including the original deductible portion) to calculate the co-pay amount that I owe. I called the customer service, they just said they are complied the underwriting rules. I need to see the documentation, not anything Pets Best said is a rule. Be aware of this insurance company! Very dishonest and sneaky. They will find any loopholes of not paying.
Insurer: Pets Best
By: CustomerGotRippedOff
Healthy Paws made submitting and…
Healthy Paws made submitting and processing my pet's health claims very fast, easy, and positive. I was very relieved to have their coverage to offset my kitty's vet tests & treatments so that she could get the very best care to keep her as healthy and happy as possible!
Insurer: Healthy Paws
By: Bridget O'Lavin
Ashley W representative was great
Ashley W. was great. She addressed my concerns and helped me. She also followed up with me via emails which I greatly appreciated.
Insurer: AKC
By: Janine O.
The overall usability and streamlined sign-up was nice.
The overall usability and streamlined sign-up was nice.
Insurer: Trupanion Canada
By: Brooke
plan is excellent service is great
plan is excellent, service is great
Insurer: Trupanion Canada
By: Gloria
Very easy to deal with
My vet submitted the invoice and Trupanion sent me a confirmation that it was received
Insurer: Trupanion Canada
By: Kelly
Trupanion is on your side!
I was very surprised and happy with how quickly my claims were processed, considering one came through late Christmas eve
Insurer: Trupanion Canada
By: Dawn
Midnight's claim
I submitted my invoice and was E-Mailed within a couple of minutes letting me know that it's been looked at
Insurer: Trupanion Canada
By: Doug
Excellent service
Excellent service and took time to explain the conditions.
Insurer: Trupanion Canada
By: Arlene