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Very easy to complete the claim form…
Very easy to complete the claim form and quick turn around on reimbursement.
Insurer: Spot
By: Kym Stewart
Being able to upload the vet bill and…
Being able to upload the vet bill and reimbursement was very fast!
Insurer: Spot
By: Kimberly Drawdy
How is it was to submit a claim.
How is it was to submit a claim.
Insurer: Spot
By: Andrea DiMatteo-Sorg
Trupanion Saves The Day!
I’ve had Trupanion insurance for my dog Newman since I adopted him way back in 2009. Over the years I’ve submitted a few small claims, but he’s been a pretty healthy boy. Unfortunately this week Newman had to have two major eye surgeries, and Trupanion was there for me and not only did they cover 90% of my costs after my deductible (which added up to over $17,000!), but they paid the eye clinic directly and immediately, so I didn’t have to wait for a claim reimbursement! Thank you Trupanion for being the company I hoped you would be, and then some!
The online application was easy and…
The online application was easy and straight forward. I was a little confused about what part the veterinarian does? But all seems in order now, and I am feeling confident about my puppy's care.
Insurer: Trupanion
By: Helene in Pa
Pest Best came through again
They covered all costs(minusdeductabole) on a Benign mass removal. Very easy process.
Insurer: Pets Best
By: Patricia
cold liars with zero accountability and an app that doesn't work
As someone who has worked in customer service for nearly 20 years, I am beyond disgusted. If I could rate this with zero stars, I would. Not only does getting a claim processed take forever (five weeks in currently and NOTHING), but the app never works! I changed the policy for my animals before the renewal date six separate times through the app and website on four different devices including a phone, mac laptop, ipad, and pc... yet for some reason only part of those changes went through. I repeatedly sent emails/called about this issue before the renewal date yet nothing was fixed and I never even got a reply through email. Over the phone, I was belittled and spoken too as if I was incompetent. When asking about the long wait times for claims and how to submit them (their app sucks and things are worded in misleading ways) the first customer service person I spoke to laughed and said they were short handed and that maybe I should work there if I wanted to help speed up the claims. They also explained the process of what I needed to do for my issues, directly after I told them in detail that I had already done what they were explaining.. So they just didn't even listen to what I was saying and talked over me to explain what I just told them I had already tried. They then brushed me off and told me I would get a call back from a member of the service team. No one ever called. When trying to handle it for the probably 20th time after three weeks of the issue still not being resolved, they asked me for proof of my emails and calls because they apparently have no record of them in their system. (this is a lie) Unfortunately, my email has an auto delete of five days for sent emails and I did not expect them to be so hard to work with (Its Aspca! They are supposed to care!) so I didn't save back ups. I even said I have screenshots of calls placed with my cellphone and their time frames, but because they apparently have "no record" of them and I didn't think I would have to record my own calls to them, that it won't be taken into account at all. This is now a mistake I will never forget. So now my coverage is inaccurate for what I wanted and needed and my cat will have insufficient insurance. Due to this issue I asked them to halt the processing for any new transaction for the annual payment while I check out my options with other carriers for my cat. They charged me anyway, directly after telling me I had a few weeks to decide and that they will halt a new transaction. Apparently it will take several weeks to get the funds back and I'll likely have to waste more time on hold and take off work to do so. Worst customer service I think I've ever experienced. To top it off, one of the changes I repeatedly tried to establish was the cancellation of one dog. My best friend of 14 years passed away and no one from this company would even give me the courtesy of replying to cancel her portion of the policy. Each time on the phone when I mentioned this, the response I got was clinical and cold, as well as skeptical and asking me if I was "sure that I'd emailed about it." They charged my account to renew a policy for my dead friend after completely ignoring me and I didn't even get so much as a "sorry." To top this off, after never replying to my email about my girl, they sent me a condolences letter in the mail and *wait for it* STILL CHARGED ME for her policy, while still not even bothering to reply. Not only am I having to deal with all of this while grieving, but they treated me like an idiot as well. I had to throw a literal fit on the phone just to get the policy of my lost friend removed because it was passed the renewal date- through no fault of my own and with weeks of me trying to get them to follow through. This company is fraudulent and shameful. I can't even begin to describe how much this increased my pain and distress while grieving. They made me feel stupid and taken advantage of in every possible way. And its not even very good insurance! Its bare bones with coverage with high as heck premiums. I'm tempted to look into a lawsuit for pain and suffering.
Insurer: ASPCA
By: Chelsea
Healthy paws insurance rip off
Healthy paws insurance is a marketing goliath that pays for their reviews we have been fighting a claim for $86 for the past 8 months and they keep denying it after we've sent them all the paperwork they requested and they said that they would approve it but every time we hang up the phone they deny it. It's almost like a elementary school student is playing a game with us approving the claim and in the second weighing up they disapprove it. I've given them over $3000 and I've been fully taken advantage of over the past few years. Health insurance is a scam for pets don't waste your time or money put your money in a savings for them every month that you would for health insurance.
Insurer: Healthy Paws
By: Ro
Latest 1 comments
Ro- We apologize for any frustration during the processing of your claim. As per the policy, we do require records for all enrolled pets to process claims. We appreciate your efforts to provide those records. Unfortunately, we were still missing the detailed examination notes from your pet's visits. Our customer care team has reached out to your veterinarian on your behalf. Based on the information gathered, our team was able to process your claim. You should receive your Explanation of Benefits in the next 24 hours. Regarding our volume of positive reviews, our pet parents are passionate about their pets and care, just like you. Give your baby a hug from us.
Quick response and great reps who go…
Quick response and great reps who go over and beyond to help you. All are very nice to speak with to help you out.
Insurer: Spot
By: Suzanne Wight
My four year old dog had to have spine…
My four year old dog had to have spine surgery. She had no physical therapy on her plan so I was able to get my policy re-written to include rehab.
Insurer: Figo
By: Christine