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$300 for Nothing
Spent $300 just for your staff to tell me you can’t help with my Veterinarian visits, medications, nothing. Completely worthless.
Insurer: ASPCA
By: Joe Goeku
Don't purchase an embrace policy
1 star because I don't think zero stars was available. Since my dog had a procedure I've been submitting invoices, write ups and everything else requested. And then they ask for more. I'd be happier if they would just say they aren't going to pay the claim rather than string me along.
Insurer: Embrace
By: Justin Minor
TOO EASY!
I can't explain how easy this process is. Literally drag and drop from one email to another...and it's DONE!
Insurer: Embrace
By: John Roman
First time I have been unhappy with my…
First time I have been unhappy with my insurance policy from Spot. I have 2 pets on Spot and been super happy. This claim not only took 30 days to process, I felt like they were doing everything they could to find a reason not to cover it.
Insurer: Spot
By: Leigh Anne Messer
GO ELSEWHERE - falsely labeling issues as pre existing
There’s so many insurance companies - GO elsewhere. I made the mistake of choosing Spot insurance. My first mistake was my dad who has been a veterinarian for 30+ years had never heard of it. He then gave me a list of other reputable companies to trust. Unfortunately I chose to go with Spot as they had sponsored ads and a low premium. I also made the mistake of thinking I probably would not need it. I signed up and after the waiting period I ended up having to take out kitten to the emergency room as her body had an allergic reaction and become entirely inflamed and covered in open wounds. I was referred to a specialist in which we are still in the process of diagnosing the exact concern. Spot immediately declined all claims stating this is pre existing as prior to the full body reaction her spay incision had become infected and they are saying because of that they will not cover her claims for any of her issues. I am currently in the appeal process and will update this review as we get more answers from spot, however, as of now I am extremely dissatisfied and would warn anyone of signing up with them.
Insurer: Spot
By: Grace logan
Best thing I ever did for my cat
I have the $250 annual deductible, 80% reimbursement, $3000 limit plan for my two indoor cats. One has never needed to go to the vet for anything other than her yearly check-up. The other has had a myriad of accidents from eating string, to vomiting blood for absolutely no reason (we found out he was just sick and must have vomited repeatedly while we were away at work) and every time, Spot insurance has been there to help reimburse our very expensive kitty’s medical bills. This is a huge relief for us because you just never know when that little rascal is going to have another strange accident! I highly recommend Spot insurance because they work quickly to process claims, they contact you via email when they need additional info and have reimbursed the majority of my kitty’s vet bills. I really couldn’t be happier with their service.
Insurer: Spot
By: Darleen
Emergency surgery claim
The process to submit a claim was simple. I think that one thing that could be improved is communication. There was some missing documentation and instead of being alerted via email I had to dig around in the app to figure out why the process had stalled. I'm still awaiting approval of the claim, fingers crossed.
Insurer: MetLife
By: Meg
Quick turn around on claims and very…
Quick turn around on claims and very well explained process as well as explanation of benefits
Insurer: Spot
By: Krystal Collins