224,328+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 224,328 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Ken - Customer Service
Ken, was so very helpful, kind and very knowledgeable of the products that I needed for our dogs. I was so happy to speak with Ken he made the process easy to sign up another dog. He also explained all the benefits that Nationwide has to offer. Once again, Ken is an asset to Nationwide. Thank you. Dolores
Insurer: Nationwide
By: Dolores
Refund is so easy and seamless
Refund is so easy and seamless
Insurer: MetLife
By: customer
They listen to you when you talk to…
They listen to you when you talk to them about your claim or your pet. They explain things to you why something wasn’t covered. A very nice group of professional people to work with. If you need to discuss anything about a claim, refund or a payment they are happy to do so.
Insurer: MetLife
By: D.Lear
great experience
I had a great experience with the person I was speaking to . She was pleasant to speak to and was very helpful, also I would definitely recommend your company, you were right on top of my whole issue and was very much appreciated.
Insurer: MetLife
By: Richard and theresa Grace
Fast and considerate.
So far, very easy to submit Merlin's claims. Had 2 Vet visits. 1 claim for each.First was reviewed fast with acceptable outcome. Second currently being reviewed.
Insurer: Trupanion
By: Walter
quick and easy
best rates for multiple dogs, they can stay on plan together versus having separate plans!
Insurer: MetLife
By: Amanda Rasberry
easy to file easy to get paid
easy to file easy to get paid
Insurer: MetLife
By: Bob Ridge
Review
I was skeptical at first, but I have a new rescue puppy that has had several medical escapades and Met life made the claims easy, covered them for the most part. The neutering was definitely not cost effective since I live in Alaska and the cost averages $1000, but everything else has been easy and straightforward.
Insurer: MetLife
By: Bobbie
Easy Onboarding
Easy onboarding process, customizable, and affordable. Peace of mind for your pet.
Insurer: Prudent Pet
By: baguzman
If I could give MetLife Pet Insurance 0…
If I could give MetLife Pet Insurance 0 stars, I would. I submitted my claim on June 17 and, as of today, I’m still waiting for reimbursement. Instead of processing my claim, I’ve been given the runaround from the very beginning. The claims process has been incredibly frustrating. They repeatedly request documentation they already have, even after I’ve confirmed there is nothing else to submit. Every time they ask for duplicate information, my claim gets pushed to the back of the queue, causing unnecessary delays. I have four dogs insured through MetLife, so I’ve had multiple opportunities to experience their claims process, and it has consistently been difficult. The Claims Department doesn’t even speak directly with customers. There is no way to call them, discuss your claim, or get answers from the people actually making the decisions. Even when MetLife acknowledges that a delay or mistake is on their end, they still refuse to prioritize your claim or correct the situation in a meaningful way. Instead, you’re expected to wait while your claim goes right back into the normal queue. (Perfect example of quoting the policy) Customer service has been equally disappointing. Instead of listening or taking ownership when the issue is on their end, representatives simply quote policy language over and over. They refuse to escalate concerns, and every interaction feels robotic, with an attitude of, “It is what it is.” There is no accountability, no urgency, and no empathy. Pet insurance is something you rely on when your pets need care the most. Instead of reducing stress during a stressful time, MetLife has only added to it. Based on my experience, I cannot recommend this company. If I had known how difficult the claims process would be, I would have chosen a different pet insurance provider.
Insurer: MetLife
By: Randi