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My puppy got into some meds that she…
My puppy got into some meds that she shouldn't have and I had to take her to the ER. The claim process was easy and the payments were quick.
Insurer: Spot
By: Anne Enggasser
Update: Much Improvement: (Original Review) No accuracy in claims processing
10/21/23: My pets (2) have been insured by Trupanion for over 10 years. They have become unable to process claims correctly. Their claims adjusters do not read claims, even when you clearly spell out to them in capital letters that the condition is NOT new. The consistently apply the deductible multiple times to the same condition. The most recent claim I submitted took 6 weeks to process. It takes an enormous amount of time, effort, energy, e-mails and phone calls to get them to process claims without errors. While their customer service reps are cheerful and chipper, this does not make up for the deterioration in their claims processing. Update, January 6, 2024: Mary C. contacted me the day after I submitted my review and did a top down review of my account, reprocessed a number of old claims, oversaw prompt processing of new claims and corrected some system errors as the cumbersome change to a new software system built in new errors. I was pleased with her genuine interest in my pets well-being and very happy with the improvements in claims processing and error-fixes. She was diligent in following up with me.
Insurer: Trupanion
By: Michelle Eabon
sara very enthsiastic to heip me
sara very enthsiastic to heip me
Insurer: Figo
By: Maggie Chun Cheng
No email communication and no weekend…
No email communication and no weekend phone communication. I would like to cancel my pet insurance as this isn't worth my monthly premiums. Unfortunately I work many hours during the week and this is something I would like to take care of on the weekend.
Insurer: Spot
By: Shauna
Easy and helpful
It's easy to upload a claim and though it takes awhile for the reimbursement at times. It's a great insurance and I am glad I have it since recent one of my dogs got diagnosed with diabetes. It's helps having help pay the funds for all his vet bills.
Insurer: Pets Best
By: Ngoc Nguyen
Quick and easy to file my claim and the…
Quick and easy to file my claim and the turn around was within a few day with a money deposited right into my checking account!
Insurer: Spot
By: Renee Gramaglia
Response is very quick. For the amount of money the insurance cost, I just wish I got a little more money back on claims.
Response is very quick.
Insurer: Spot
By: Marie Wagner
Pleased
I filed a claim because my fur baby was experiencing trouble urinating. My vet provided the best care which was costly. Lemonade processed the claim quickly so I could get reimbursed within a few days.
Easy process for putting in a claim
Easy process for putting in a claim, quick to settle. Highly recommend them
Insurer: Fetch
By: Traci Byers
Very easy to use app and the process to get reimbursed is very quick.
Very easy to use app and the process to get reimbursed is very quick.
Insurer: Spot
By: Benjamin Nguyen