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The claims process was easy to navigate…
The claims process was easy to navigate and all three of my claims were processed in a timely manner. Trish and Miranda were professional, compassionate, knowledgeable and helpful.
Insurer: Pets Best
By: A. Irving
The good and not so good
The representatives are very good and helpful. The telephone service is terrible. It is almost impossible to reach anyone and this really needs to be corrected
Insurer: Embrace
By: Vilo
Joining Trupanion was very easy
Joining Trupanion was very easy. I simply filled out a short form answering general questions about my pet selected the coverage I wanted and set up my payment for it. I couldn’t be happier knowing my fur baby is covered for all her health accidents and sickness just as I am. Thanks Trupanion for helping me to make that important decision.
Insurer: Trupanion
By: Mary Reicks
I’ve being with Spots for since feb…
I’ve being with Spots for since feb 2023 they very efficient and it gives you a piece of mind to know your pets are insured
Insurer: Spot
By: Nancy Tecun
A life saver. We couldn't be more greatful.
I have been paying my premium on my healthy cat for years. Sometimes wondering if I should use the money elsewhere. A few months ago my cat was diagnosed with diabetes. Trupanion has literally saved her life and ours. They have made what could have been an even more stressful time so much easier. Every time they cover her medication or medical supplies my husband and I want to cry we are so relieved. Honestly, when your pet is new just get coverage right away when they are healthy. You never know when an illness could come along and Trupanion will be a life raft in an open sea. Thank you for taking care of my family Trupanion.
Insurer: Trupanion
By: Angie L
I had called 5 other companies
I had called 5 other companies. I was very unsure when I called. But Madaline's cheerful and professional manner and her pleasant voice answered all my questions and then helped me fill out the application on the phone. She was great. I told my daughter about her and she called back and bought Trupanion from Madaline as well
Insurer: Trupanion
By: Kathleen Ybanez
Everything was very easy.
Everything was very easy.
Insurer: Spot
By: Mary
Claim submitting online makes it very…
Claim submitting online makes it very easy and fast.
Insurer: Spot
By: Amrita Nat-Booter
GO ANYWHERE ELSE
Horrible company. My cat passed away earlier this week and luckily I was able to pay all of the costs but they denied every claim and their reason was “your claim wasn’t eligible for coverage” but I purchased the accident and illness coverage. We took him to the ER because he had 2 mini episodes of what looked like seizures back to back and we weren’t going to risk it progressing into anything else. My cat was diagnosed with HCM and never in his short life showed ANY symptoms of that condition. Unfortunately that is why it’s known as the “silent killer”. Also, no emails explaining in depth why it was denied. Not a pre-existing condition and was never seen for anything related to this. If I can’t trust you guys during this time, what makes you think I’d trust this rotten company with my other pets. The fake reviews are also such a red flag. Please, all pet parents, go ANYWHERE else but this company. I also called the company that handles the underwriting for them and their representative told me multiple times they had no record whatsoever on the claim that was supposedly sent by Spot.
Insurer: Spot
By: nhv