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Great service, flexible policies
Claims filing easy and typically receive payment within 30 days.
Insurer: Pets Best
By: Jim
OVERALL: THE BEST PRICED FOR THE MOST COVERAGE AND THE LEAST COST IN DEDUCTIBLE
METLIFE DOES REQUIRE DETAILS ON YOUR INVOICES, SO BE SURE THAT YOUR VETERINARIAN'S SUPPORT PEOPLE KNOW EXACTLY WHAT THE INSUROR NEEDS AND THAT THEY ACTUALLY KNOW WHAT THEY ARE DOING. YOU WILL HAVE TO FOLLOW THROUGH ON THESE PAYMENTS AS FRAUD IS RAMPANT, SO EXPECT THAT YOUR CLAIM SUBMISSION IS PROBABLY NOT A ONE-AND-DONE DEAL. ONCE MY VETERINARIAN'S OFFICE SUPPLIED ALL THE WRITTEN DETAIL REQUIREMENTS, THE CLAIM WAS PAID AND ANY MONTHLY PREMIUM PAYMENT MADE WAS PAID BACK TO ME PRO-RATA, AS OUR WONDERFUL STRAY CAT WHO ADOPTED US WAS KILLED BY A DOG THAT GOT LOSE AT NIGHT FROM IT'S OWNER. OUR ROMEO WAS APPARENTLY STILL SEMI-FERAL AND ABANDONED IN OUR NEIGHBORHOOD. OUR NEIGHBORS MISS HIM. WE MISSED HIM. WE ADOPTED A DOMESTICATED FORMERLY FERAL CAT, SIMBA THE SQUEAKER, ANOTHER WONDERFUL CAT WHO IS NOW INSURED BY METLIFE. ROMEO WOULD WANT HIS TWO-LEGGERS TO ADOPT ANOTHER WONDERFUL FORMERLY-STRAY AND ABANDONED CAT
Absolutely the best service!
My boy File' had 13-15 stones removed at a really young age. The doctors and all employees at Chateau Vet were so good to him. He was back and forth to the clinic over a 3-week period, and we never felt like a number. They call us by name as soon as we enter the building. Met Life Pets has been a life saver! I have never had a claim denied. I will never trust my boys to anyone else. THANK YOU, CHATEAU VET AND MET LIFE PETS!!!!
Awesome Pet Insutance
Hagen is my first dog to have pet insurance. Unfortunately, he has already had some health issues in his first year of life. MetLife has exceeded all expectations.
Insurer: MetLife
By: Reuven
Been with them 10 years
Been with them 10 years. 1 dog for 10, 2nd for 7. Paid out lots of $$ over $16,000. Reimbursement- $656.52 after deductibles. They used to have late payment option by a few days. Removed it without notifying anyone. Noticed this was after they lost a BIG class action lawsuit. Have a medical emergency in my family and requested a 3 day late payment. 3 days. Denied. Customer service non existent. Had asked about this before and they kept saying I wasn’t a customer and couldn’t find my account but they could keep getting direct payments. There’s other companies out there now with more services. Recommend new people search for better options. We pay more $$$ per month for pet insurance than ours. Get less consideration for loyal customer. 3 days delay. 3. Seriously. It’s not like they’re not going to get their money. Update: regarding their reply. They missed the point of my complaint. 1. I paid out a large amount over the years and used them very little because I kept our dogs healthy. I did not complain about the reimbursement it was in comparison to what I paid in. 2. They never notified customers of a change in policy. 3. A 3 day grace period for a long time customer is hardly an imposition or impossibility. To others: there’s many new companies that offer wellness services etc now. Check them out. I recommended HPI prior. They want loyalty but don’t extend it. You can also set aside the same amount you’d pay an insurance company every month - and if you keep your pets healthy - you’d have plenty to take care of them as they age. When a company loses a large lawsuit regarding practices, the company doesn’t pay. The customers do. Choose your company wisely. My two cents.
Insurer: Healthy Paws
By: Dhart
They will disagree with your vet on what constitutes a pre existing condition
The company has excellent customer service and their app is very straightforward and easy to use. I also find their policies to be reasonably priced and they allegedly cover a lot. However, that’s where the good ends. I can’t stress this enough, they will disagree with your vet on what constitutes a pre existing condition. Let me repeat that- they will disagree with a licensed veterinarian regarding your pets health. I have all correspondence from my vet in email- the clinic even called their belief of a pre existing condition silly. Put away whatever money the policy costs per month and save yourself the headache of dealing with this company.
Insurer: Fetch Canada
By: Elijah Rhab
Fetch is great but Amanda is the GOAT
I just purchased my first ever pet insurance policy from Fetch (after weeks of pouring over different companies/policies) and I called to ask for a few points of clarification. However, I got so much more than that. Amanda, the woman who took my call, was perhaps the best customer service rep/insurance broker I have ever spoken to. Positive, helpful, and genuine—going above and beyond the questions I had, she genuinely seemed to care about the wellbeing of my dog and provided information I will need relative to seeking veterinary care, the questions I should ask the vet, the best practices to receive prompt reimbursement and she was even knowledgeable about veterinary care in my state (New York) even though she lives in the south! I have had nothing but positive experiences with this company thus far, and their customer service is seriously off the charts. 10/10 recommend. Thank you Amanda! And Fetch.
Insurer: Fetch
By: Emma Deady
I am very please with the service!
I am grateful that they were very compassionate with the shock of the damage to my cat. The review of claims was very speedy. Very appreciated!
Insurer: ManyPets
By: LINDA HAGAN
All of my submitted claims were denied…
All of my submitted claims were denied without further explanation. Both of my pets were seen at the vet and none of the wellness visits we’re covered. Nothing! At this point I’m tempted to cancel our coverage. Dissatisfied
Insurer: Figo
By: customer
Had a great & easy experience signing…
Had a great & easy experience signing my pets up for pet insurance! Recommending to everyone I know!
Insurer: Prudent Pet
By: Abby T