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Been with them 10 years
Been with them 10 years. 1 dog for 10, 2nd for 7. Paid out lots of $$ over $16,000. Reimbursement- $656.52 after deductibles. They used to have late payment option by a few days. Removed it without notifying anyone. Noticed this was after they lost a BIG class action lawsuit. Have a medical emergency in my family and requested a 3 day late payment. 3 days. Denied. Customer service non existent. Had asked about this before and they kept saying I wasn’t a customer and couldn’t find my account but they could keep getting direct payments. There’s other companies out there now with more services. Recommend new people search for better options. We pay more $$$ per month for pet insurance than ours. Get less consideration for loyal customer. 3 days delay. 3. Seriously. It’s not like they’re not going to get their money. Update: regarding their reply. They missed the point of my complaint. 1. I paid out a large amount over the years and used them very little because I kept our dogs healthy. I did not complain about the reimbursement it was in comparison to what I paid in. 2. They never notified customers of a change in policy. 3. A 3 day grace period for a long time customer is hardly an imposition or impossibility. To others: there’s many new companies that offer wellness services etc now. Check them out. I recommended HPI prior. They want loyalty but don’t extend it. You can also set aside the same amount you’d pay an insurance company every month - and if you keep your pets healthy - you’d have plenty to take care of them as they age. When a company loses a large lawsuit regarding practices, the company doesn’t pay. The customers do. Choose your company wisely. My two cents.
Insurer: Healthy Paws
By: Dhart
They will disagree with your vet on what constitutes a pre existing condition
The company has excellent customer service and their app is very straightforward and easy to use. I also find their policies to be reasonably priced and they allegedly cover a lot. However, that’s where the good ends. I can’t stress this enough, they will disagree with your vet on what constitutes a pre existing condition. Let me repeat that- they will disagree with a licensed veterinarian regarding your pets health. I have all correspondence from my vet in email- the clinic even called their belief of a pre existing condition silly. Put away whatever money the policy costs per month and save yourself the headache of dealing with this company.
Insurer: Fetch Canada
By: Elijah Rhab
Fetch is great but Amanda is the GOAT
I just purchased my first ever pet insurance policy from Fetch (after weeks of pouring over different companies/policies) and I called to ask for a few points of clarification. However, I got so much more than that. Amanda, the woman who took my call, was perhaps the best customer service rep/insurance broker I have ever spoken to. Positive, helpful, and genuine—going above and beyond the questions I had, she genuinely seemed to care about the wellbeing of my dog and provided information I will need relative to seeking veterinary care, the questions I should ask the vet, the best practices to receive prompt reimbursement and she was even knowledgeable about veterinary care in my state (New York) even though she lives in the south! I have had nothing but positive experiences with this company thus far, and their customer service is seriously off the charts. 10/10 recommend. Thank you Amanda! And Fetch.
Insurer: Fetch
By: Emma Deady
I am very please with the service!
I am grateful that they were very compassionate with the shock of the damage to my cat. The review of claims was very speedy. Very appreciated!
Insurer: ManyPets
By: LINDA HAGAN
All of my submitted claims were denied…
All of my submitted claims were denied without further explanation. Both of my pets were seen at the vet and none of the wellness visits we’re covered. Nothing! At this point I’m tempted to cancel our coverage. Dissatisfied
Insurer: Figo
By: customer
Had a great & easy experience signing…
Had a great & easy experience signing my pets up for pet insurance! Recommending to everyone I know!
Insurer: Prudent Pet
By: Abby T
Update: continuing to charge me after the death and cancellation of policy
Run don't walk from this company. I'll give you my honest 13-year experience with examples. They were actually great for years when they were petplan, but became terrible once taken over by the Dodo (apt name). A few examples: 1. Want to spend money on a new policy? They're happy to take your call. However, if you're spending thousands (and you WILL spend thousands) per year, you're stuck with a crappy chatbot that gives you incomplete and unhelpful options. After lots of time getting nowhere you'll have to wait for an email response. No time for personal calls once you have your policy. 2. (This one I think is the most egregious, and likely tricks many customers): Your copay plan will have an actual deductible that FAR EXCEEDS the published deductible. Example: a 70-30 plan with a $500 'per condition' deductible. When we had expenses they would only apply 70% of those expenses to the deductible. So you'll find that you spend far more than $500 before you hit your deductible. Simple math means, in fact, that you'll spend $715 to hit a "$500" deductible ($715 X 70% = $500). Imagine - that's advertised as a $500 deductible. Take that for each condition because the deductible is 'per condition', and you'll find that you're spending hundreds - if not thousands - more than the published deductible before you get any coverage whatsoever. Shady. 3. At annual rollover, your premiums will definitely go up, sometimes by 200-300%. Do they give you notice and an option to continue? Nope - they used to (with petplan)....but now the Dodo automatically bills you at the new rate. Want to make a change? Cancel? Well, you're stuck with the unhelpful chatbot yet again (which, surprise surprise, includes no 'cancellation' option). 4. Finally, when the company was still petplan we had a death benefit associated with the policy. After experiencing the deep sadness associated with saying goodbye to our 13 yo lab, we read the fine print of the new policy, which states that no death benefits are paid to animals over age 8. There's more, but that's enough. It used to be a great company - now it's profit only. You can definitely do better - shop around. UPDATE: Even after all of this (see reply below), and after cancelling my policy due to the death of our pet, they just charged my credit card again for > $200 for our monthly premium. And NO ONE will answer a call or a move chat to help. Just continuing to make a painful experience unbelievably bad.
Insurer: Fetch
By: Derek Aday
Reasonable cost
Reasonable cost. Prompt processing of reimbursement requests. Easy to use website.
Insurer: Figo
By: customer
EmmaLee was so helpful and patiently…
EmmaLee was so helpful and patiently walked me thru submitting claims to make sure I had no questions and then called my vet w/me on the phone for the appropriate medical records to complete the claim submission.
Insurer: Fetch
By: Jennifer R
Kelsey is an excellent staff member.
Kelsey explained very well the reason for the increase in the premium for my pet, DorB. We went over several different options for lowering the premium, but in the end, I decided to just leave it the way it was. I appreciated Kelsey‘s very nice explanations, and her very patient manner.
Insurer: Fetch
By: KATHLEEN