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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Positive experience
Positive experience. Very easy to get in touch with someone and everyone has been so pleasant and helpful. Nothing but good things to say thus far.
Insurer: Pets Best
By: Christian Parker Raso
Very Kind and informative
Told me everything I needed to know. Very kind.
Insurer: Trupanion
By: Alyssa Peguero
Not worth it, Look for another provider!!!!
I will be looking for another insurance company, this one took a Month to pay my first claim and wouldn't pay for things they said they would. And I kept calling and kept getting excuses. Not worth the trouble, has to be a better one!!!
Insurer: ASPCA
By: Cathy Lee Parker
The claim process was simple and paid…
The claim process was simple and paid quickly. Would definitely recommend.
Insurer: Spot
By: Mindy Fagan
The claim process
The claim process was user friendly and timely --- I appreciate the updates regarding the claim process --- thank you.
Insurer: ASPCA
By: Rosemary Elston
Very dishonest company I believe!!
Very dishonest company I believe!!! It took them MONTHS after my claim for over grooming from an allergic reaction, NOT a pre-existing condition, to supposedly get records (they asked for those when we signed up, almost 2 years ago), and they even asked for records from a clinic my cat had NEVER been to. They then denied the claim, saying she had pre-existing conditions, which she does not have, first of all, and even if she did, are not related to an allergic dermatitis from the grass. Very shady, and I have cancelled my policy!!!!
Insurer: Embrace
By: cheryl brodsky
She was very helpful and answered all…
She was very helpful and answered all my questions. Very friendly.
Insurer: Fetch Canada
By: Daniel Finkle
Waste of Money. Denied All Claims.
I submitted two separate claims for two separate issues. One was denied due to not having enough medical history (because he was a previously healthy indoor cat). The second, a gastrointestinal bleed in my dog's stomach was denied because TWO YEARS prior he had an obstruction - that he ultimately passed naturally. Embrace denied coverage for his gastro bleed because his hospital visit two years prior referenced stomach issues that were not at all related. I had been paying $275 a month for over a year to Embrace to cover my four animals. It was money down the drain, as they never reimbursed me for a singular claim that I made.
Insurer: Embrace
By: Ashley
We had a dispute on a blood test claim
We had a dispute on a blood test claim. Spot took the time to gather more information needed to make a determination and after further review, our claim was paid. They kept us fully informed throughout the process. Excellent customer service.
Insurer: Spot
By: John Mcknight
I had a very difficult time registering…
I had a very difficult time registering for the insurance, I received excellent help and support after a two-day process and many hours on the phone/computer, etc.
Insurer: ASPCA
By: Diane Arnold