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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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The ease of being able to sign up quickly.
The ease of being able to sign up was nice. However, not knowing that you should start with your lowest deductible to begin, because you can only move your deductible up would be nice to know when signing up. I got that info from a representative.
Insurer: Trupanion
By: customer
The best experience
My claim was fulfilled so fast and easy!
Insurer: Spot
By: Dog owner lover
Claims settled by a roll of the dice
Settling claims with Figo feels like leaving things to chance. While their marketing and support teams shine with a solid 5-star rating, the experience with the claim department tells a different tale. In an unregulated realm of insurance, Figo seems to exploit the lack of oversight by crafting policies with vague language. The claim department operates on a subjective basis, free to approve or deny based on unclear criteria. For instance, the policy vaguely excludes "pre-existing conditions" without offering a proper definition. Most would assume "pre-existing" refers to ongoing issues or those present at policy inception, not something your pet was cured of in the past. Figo's agents appear more focused on delving into your pet's medical history, searching for any past ailment that could be loosely connected to the current issue, even if they're unrelated. Unless you enjoy simply paying premiums, exploring alternatives might be a wise move.
Insurer: Figo
By: T J Forrester
Great insurance
Great insurance, prompt claims reviewed. Excellent customer service! Thank you!!
Insurer: Spot
By: Kimberle Newby
fast turnaround and nice people who care
fast turnaround and nice people who care
Insurer: Spot
By: Jean Murphy
Service was very very fast very very…
Service was very very fast very very easy to make a claim very very quick turnaround and really glad because the last pet insurance we had was very very slow and lighting and didn’t care about customer service. I am very impressed with this insurance and continue to use it for both of my family members.
Insurer: Spot
By: Larry Mahnesmith
Satisfied
Turnaround time to process claims was very quick! Customer service is available to answer any questions. I wish the allowances for preventative care were a little more, but overall satisfied with my coverage.
Insurer: Spot
By: Karen
Thank you so much! You really stick to your word. I am very pleased.
Thank you so much
Insurer: ManyPets
By: Consumer
Making doing a claim very easy and the…
Making doing a claim very easy and the money in my bank account at a responsible time. They made some suggestions to consider when my renew comes up. They are very pleasant and knowledgeable.
Insurer: ASPCA
By: John Tyre