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My dog aspirated on her vomit and developed pneumonia and Trupanion denied her claim/24hr hospital stay claiming a pre-existing condition….. she’s never had pneumonia or stayed in a hospital before or
On approximately March 17, 2023, my dog aspirated on her own vomit and developed pneumonia resulting in a 24 hour hospital stay with the hospital bill just north of $2000. Trupanion denied the claim citing a previous upper respiratory infection…. My dog has never had pneumonia or aspirated on her own vomit. In my opinion this company is an absolute scam who helps with nothing. I was afraid to speak up at first, but I don’t think it makes a difference because I don’t think you would ever show up in any meaningful or effective way to help my dog either way. And before you respond to this with some flat empty response with some faux apology and no course of action and invite me to contact you to hear whatever I can only assume as additional fluff versus you reaching out to me and making a difference……..save it. Thank you so much for sending me the email asking me to rate the likelihood of my recommending you to others so I can reciprocate and share the zero support that you’ve shown me.
Insurer: Trupanion
By: Lacey S
DO NOT BUY this insurance
DO NOT BUY this insurance. They keep increasing monthly payments and know your cannot switch because if you go to another insurance provider anything your pet has will be considered ‘ pre existing’ and not covered. They also take a lot of time to reimburse you. They just don’t want to pay you. I switched because for my last claim they didn’t process even after one and a half months. I kept calling and it was all excuse that vets didn’t respond. You can find much better insurance elsewhere.
Insurer: Trupanion
By: Shreya
They make all approved claims meet your…
They make all approved claims meet your deductible; you don't receive a claim check. Unless your pet is very ill, you'll never get a claim amount paid to you. Plus they make you start every year with past claimed, deducted amounts erased so it's virtually impossible to ever receive a dime after paying premiums year after year!
Insurer: Embrace
By: Michael Ritter
First Appointment
This was our first claim for a wellness check and vaccinations for our 1 year old Golden Retriever. I found the process to be easy and well defined. Thank you very much!
Insurer: Embrace
By: Sherrill Ornberg
I called them yesterday and I'm…
I called them yesterday and I'm definitely going to be a part of the SPOT family in a couple weeks. Can't wait. I called and for the first time , I understand exactly how pet insurance works. So thank you Spot Pet Insurance for everything. Can't wait to be a part of the family.
Insurer: Spot
By: customerL.Renee
Wish I could give more stars!
We decided to get pet insurance after a scary accident with one of our dogs. I did a lot of research and found one that I felt was going to be the best option for us. We did go with manypets. We have now had four claims in total with them in the 2 years we have had them. I cannot stress how easy and stress-free every single claim has been! I can not recommend them enough!
Insurer: ManyPets
By: Zannah Coffey
First time submitting claims and was a…
First time submitting claims and was a learning experience for me as I didn't realize there was a time limit to submit claim (180 days) - if I read, I must have forgot.
Insurer: ManyPets
By: Virginia Lake
Wonderful service
Service representatives are always so thoughtful and caring in regards to pets health. It is much appreciated especially when your pet is going through health issues. Great company that is consistent with their practices.
Insurer: Embrace
By: Veronica Spagnolo Garrett
When Harley got sick
When Harley got sick, Fetch was there for me the entire time she needed you. Filing a claim was simple, refunds were very timely, and monthly costs were fair. It's only unfortunate she met her Cap of 15,000 too soon before her renewal. She had lymphoma, and succumbed to her cancer before I could renew, which was no fault of Fetch or anyone else. I recommend you 100%!!
Insurer: Fetch
By: Robert Hooker
Check your annual renewal for dogs, up 75% - Disgusted
Just got my annual renewal for my dog, I am absolutely disgusted at the increase of 75%. I get that costs go up but there is no way 75% is acceptable. In 4 years I had one claim (last year) for dental cleaning which is part of the plan. I called to see why and they just said "well you can increase your deductible and reimbursement rate. I have used different pet insurances for over 20 years and realize that as the animal get older payments go up, but for a 7 year old small dog 75% is a total ripoff. I will be looking else where as the animal has no preexisting conditions !! Very unimpressed with Fetch !!!!
Insurer: Fetch Canada
By: Mrs Rachel Halford