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Pets Best Deserve Their Name
I unfortunately had to rush my dog to the emergency vet right before the New Years because of foreign obstruction to her GI. We racked up a bill of more than $8000 to cover her surgery, recovery, and stay at the clinic. I was worried that I had to pay out of pocket but I am glad that I’ve always been loyal to Pets Best not just for this one dog, but for three. I filed a claim at Pets Best app and it was super easy to do. It did take almost a month to be reviewed, but on the 15th day I received an email that it takes a long time depending on the number of claims they are processing, so I didn’t have a problem as long as I got an update. On the 28th day I finally received the payment. Pets Best stayed true to their policies and words! I only had cover the deductible and copay. Thank you Pets Best for securing my dogs.
Insurer: Pets Best
By: Rico de Guzman
Beyond disappointing as a USAA customer…
Beyond disappointing as a USAA customer it’s over a week now and today alone 20 emails asking for the EXACT SAME reports from multiple embrace employees when will this stop or am I being flooded since they forgot it’s critical care one hospital visit and an excuse not to pay. Please treat customers better and pay out.
Insurer: Embrace
By: Heather Vahovich
I feel that it’s taking way too long to…
I feel that it’s taking way too long to get my claims reimbursed consistently. Through my years with Pets Best sometimes my claims are processed timely and others it takes several weeks. I know you may need records etc… but it is never consistent on how long it will take.
Insurer: Pets Best
By: Katrina Gruber
I haven’t used this yet so can not…
I haven’t used this yet so can not rate!!!
Insurer: ASPCA
By: Patty Gibson
Angus - happy for pets plus insurance
Hi My 2.3 yo German shepherd developed 4 lumps on areas of his body . As a precaution, our vet reconnected removal . We are so fortunate to have insurance coverage for Angus with Pets plus. They provided a pre approval immediately.. The process was seamless . Hammond Plains veterinary were fantastic and handled sending the information directly to Pets plus . We absolutely are grateful to both and Angus is recovering well after surgery:) Thank you 🙏
Easy peasy
Easy to submit a claim and fast response
Insurer: Spot
By: Steve
Embrace insurance is doing their job…
Embrace insurance is doing their job very well. This has been the first experience in filing a claim and the transaction is going very well. Telephone representatives have been very helpful and polite as would be expected. An outstanding experience to date.
Insurer: Embrace
By: Arthur L Lyons Jr
A piece of mind.
Knowing that I was going to get money back which I desperately needed for other things. Spot Pet Insurance gives me room to relax while owning five large very active dogs who play a little too rough sometimes. Also living in a mountainous area I worry about snakes a little more than in the city. Anytime i need to call Pet Insurance for information they are so helpful, relaxed and patient, it really helps me think.
Insurer: Spot
By: Gale Thompson
The app is extremely easy and…
The app is extremely easy and user-friendly. All the information is easy to find when needed. Highly recommend.
Insurer: Spot
By: Andrew Deiling
Very Happy 1st Time Pet Owner
I have had ASPCA just about since I got my dog, he's 2.5 now. Every phone call/interaction I've had with an ASPCA agent has been PLEASANT & EASY. They care about my pet and they listen attentively when I need help submitting claims or navigating the ASPCA app or login or just generally anything concerning my dog. I haven't had a single bad interaction with the customer service which is really nice considering I'm not very technologically advanced. I believe this company is a really great option for everyone to ensure their pet with and even more so for anyone who needs help navigating apps and websites. 10/10 Thank you ASPCA for insuring my pet and helping me along the way. -sincerely, a very satisfied customer
Insurer: ASPCA
By: Andrea Hernandez