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Heart broken and broke
I was using pets plus us and they refused to cover my last vet emergency. My dog ended up dying at that emergency. They refused to cover the bill because they felt that her vaccines were the cause and they would not cover. The manual does not say anything about this and they refused to budge. I would really never want to use this company again and would like to tell others to use another company.
So far I am very pleased with Spot…
So far I am very pleased with Spot Insurance. The turnaround time from claim filing to payment was amazing. They did what they said they would do with a very simple process.
Insurer: Spot
By: Sandra M
My pet was preapproved for a surgical…
My pet was preapproved for a surgical procedure. It’s been 2 weeks since I submitted the claim after she had it done and they still haven’t assigned it to an assessor. Very slow!!! Addendum: I just had a nice chat with a trupanion rep and she clarified that not only are they not even reviewing this claim, they are only up to January 5th's backlog. That slows it down even more--looking at several weeks before our preapproved case even gets looked at for reimbursement.
Insurer: Trupanion
By: Mary
i love ASPCA health insurance
i love ASPCA health insurance
Insurer: ASPCA
By: David Crowthers
Highly Recommend
We've had our dog since 2016 and have been with Trupanion since we got him as a pup. They are honestly amazing, with fast refunds and excellent coverage. The monthly price changes based on veterinary prices, so your monthly may go up or down yearly. My only complaint is that we didn't think to get coverage for physio/joint treatments, and now it is too late to add to our plan. I think it would be better if Trupanion gave options based on common breed problems because we would have chosen that if we had known. Otherwise, Trupanion is amazing; we've had to make many emergency claims, which did not affect our monthly payment. This plan has paid for itself.
Insurer: Trupanion Canada
By: Elizabeth B
Totally Professional Experience
As always, submitting claims with Trupanion is a Totally Professional Experience. Thank you. AAAAA+
Pumpkin is AWESOME!!
So amazing from purchase to when we got our items in the mail! My pups are fully covered and Pumpkin even sent them a welcome gift! Excellent company!
Insurer: Pumpkin
By: Alyce
Mixed feelings
I was happy that my 5 year old lab's fractured tooth/root canal claim was covered, less co-pay and deductible, as it was over $4300. I have the policy for this type of costly medical treatment/emergencies, allowing me to never have to choose between best care and cost-of-care. I expected an increase in the premium, (I could understand 20-25%), but it jumped 55%! A little extreme in my opinion, especially since this is my first claim, she is healthy and not a senior! I understand it's a numbers game, but I was taken by surprise.
Insurer: Pets Best
By: Belle's dad
Terrible support
I decided to try Fetch when I needed to find a new plan for my dog. Now that I've had to submit a claim, I'm finding out how terrible this organization is. The subscriber portal is difficult to navigate and only has the bare minimum of options. I uploaded my pet's historical medical records twice because I couldn't tell if the upload was successful the first time, and there is no menu option to see your documents. Now, I'm still waiting for a claim to be processed. I waited 2 weeks and then get a request for my dog's historical medical records! I uploaded AGAIN, and I am still waiting. The portal only has 2 options for customer support - an AI bot with preset topics and an email address. I went with email and have yet to receive a response. Not only do I pay more per month for this policy, the annual limit is lower and the reimbursement percentage is lower than the policy I have on my other dog with Figo. I only signed up for a different insurance because at the time I had no experience with submitting a claim with Figo. Since then, I've had to submit claims to Figo and had no problems. I'm very disappointed that The Dodo promotes this insurance plan, and now that my dog is having issues, I feel like I am stuck, since all other insurance companies will say he has "pre-existing conditions."
Insurer: Fetch
By: aqueue
Easy claim process and quick turnaround…
Easy claim process and quick turnaround time.
Insurer: Spot
By: Wendy Lignelli