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Quick and professional service
Quick and professional service
Insurer: Spot
By: Ewa Oberc
Been with them almost 10 years , almost purfect
Been with them almost 10 years . Our cat just passed away and they have been really good and highly recommend . end process took a little time and if your policy renews and you had a medicine dated prior to new policy renewal date and medicine arrives after the new date kicks in they will not honor it . Had to take 1 star off for that , That does not make any sense and there just trying to avoid you . Donated the medicine that was never used . Thank you for the plant seeding card , That was very nice !
Insurer: Embrace
By: sa
Declined reimbursement for dental surgery
My dog, Casper, broke his tooth and needed extraction. I took him to a low cost clinic, where unfortunately they do not itemize surgery costs. They have COHAT package for every oral surgery, which PetsBest doesn't reimburse stating it is a routine cleaning. IT WAS NOT in our case! If it was just COHAT, I would understand, but he had a trauma resulting in a broken tooth, and whether I liked it or not, the COHAT was a part of the surgery. I wanted to be nice and went to a much cheaper clinic. Next time I will have the surgery at my regular vet, where the price is at least twice as much, but they itemize every single thing.
Insurer: Pets Best
By: Annamaria
You read and determine the items on the…
You read and determine the items on the bill that are refundable in a very timely manner which I appreciate. I haven’t received a check yet but it looks good. You determined that two invoices I turned in were the same bill but they were two different dates and different totals. I will resubmit. If I get my checks, You will be FANTASTIC!!
Insurer: Spot
By: Linda Casey
Healthy Paws is there when you need them
I can't tell you how impressed I have been with all of my experiences with Healthy Paws. Our cat and dog have been insured by Healthy Paws for over 5 years. We recently experienced an emergency with our dog which required her to be admitted to the emergency vets for 3 days and 2 nights. The process of submitting a claim was seamless. It literally took only a few minutes to complete. Even more impressively, we received a reimbursement check within days of the submission. If that wasn't enough, Healthy Paws followed up to see how our dog was doing. This business gets high marks in every regard. Ease of use, consumer friendly, delivering exactly what is advertised and finally compassion during a stressful time. Thank you for being there when we most needed you. I have been recommending you to all of our friends who are pet parents and will continue to do so.
Insurer: Healthy Paws
By: Jennifer
Joshua was extremely helpful in assisting me with all the needs for my new pet. …
Joshua was extremely polite and helpful in explaining everything to me about the insurance coverage for my new baby. He was so knowledgeable, helpful and patient.
Insurer: Fetch
By: Angela Thomas
Joshua was very helpful
Joshua was very helpful, he gave me all the information I needed to decide to insure my pets using Fetch!
Insurer: Fetch Canada
By: Kathy
Kyann was a great help and a pleasure to work with …
I started with Fetch in 2018 with our 1st beagle - I had received such wonderful service that it was only natural I use them for our 2nd beagle pup. I have ALWAYS found any representative I dealt with to be very friendly, caring, concerned, professional, competent and willing to take whatever time needed to answer all my questions & concerns and made sure I understood everything before we ended the call. Today was no exception with Kyann. She was friendly and took the time to answer all my ?’s and offered to email additional documentation for future insurance adds. I looked at a lot of insurance companies before I came to Fetch - None compared to Fetch. Fetch would have to change in a dramatic negative way regarding policies and quality of representatives before I would ever consider leaving them.
Insurer: Fetch
By: Barb Timmer
Accurate time and processing
The claim was processed in a timely and accurate manner and payment was made accordingly.
Insurer: Pets Best
By: Lina Garzón Mendoza
Quote
Josh Sabado Licensed Pet Insurance Advisor l Fetch Pet Insurance Pet Parent to Chance Great to deal with offered different options for best coverage price. Options to change policy, well informed
Insurer: Fetch Canada
By: emma channing