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Outstanding Customer Service
Josh was very patient and helpful with all my questions regarding the policy and options available. Very Professional and very attentive. I would recommend Josh as a representative of Fetch to anyone looking for outstanding customer service
Insurer: Fetch
By: Alberto Cuadrado
You made it very easy
You made it very easy. Much appreciated!
Insurer: Figo
By: Rebecca Diaz
First time opted to purchase pet…
First time opted to purchase pet insurance. Over thirty years paid many vet bills for cats. With two new purebred kittens researched many and chose Embrace. They are always there for you if you have to call. Website very easy to follow, submit claims, etc. They are proactive in handling of claims. Have had just six months and very pleased. Peace of mind is worth it. 10% off for add on pets.
Insurer: Embrace
By: Kathleen Solbrig
poor support
I have had a pets best policy for only a few months and when my sweet kitty needed surgery I tried to connect with them to make sure it was covered. I’ve tried chatting, leaving them email messages, and tried calling and have not once spoken to a real person for help. It is interfering with my ability to make big decisions about my animal that I care for. Very frustrating. I will keep trying, but I will be cancelling soon if I can’t speak to someone.
Insurer: Pets Best
By: Caroline Duncan
Josh Sábado was phenomenal
Josh Sábado was phenomenal! Walked me through everything quickly and clearly -
Insurer: Fetch
By: Kate Velasquez
WORST pet insurance I have encountered
WORST pet insurance I have encountered. Ads and info provided say coverage is good and prompt. However, I can’t help but think of the movie The Incredibles when experiencing the slow, poor service provided by Fetch. The seem to be VERY slow at evaluating basic claims and then saying ‘no, your vaccinations are not covered. B.S. EXTREMELY DISAPPOINTED.
Insurer: Fetch
By: Lawrence Durkee
Prompt fast reimbursement
Prompt fast reimbursement. When we had to call they were able to help right away. Very pleased
Insurer: Spot
By: Laura Foresta
Good not great
Set up was easy and they were supportive. They want your business! I don’t think their platform is super customer friendly. Their chat service is often busy. If you end up calling for support they are kind but vague in what they can answer. It would be preferential to know what would be covered given a quote instead of having to submit a claim and see. Reimbursement has been pretty good so far based on the plan we selected.
Insurer: Pets Best
By: Allison Morgan
She answered all my questions quickly.
She answered all my questions quickly. Was polite and professional.
Insurer: Fetch
By: Ricklucy