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Multiple Documentation Requests
It was difficult to discover exactly what the claims examiner needed to process the claim. We submitted ALL the documentation we had and still received multiple emails claiming they needed more information.,
Insurer: Embrace
By: Robert Reed
Quick claim processing and payment
Quick claim processing and payment. Easy claim submission.
Insurer: Spot
By: Janie Testa
My rating is based on the ease of…
My rating is based on the ease of filing claims and communicating with representatives. It is helpful to have the insurance for my fur babies and the app is a simple way to file claims
Insurer: Embrace
By: customer
TERRIBLE SCAM - DOES NOT COVER ANYTHING!!!!!!!!!
TERRIBLE SCAM! OVERPRICED and USELESS! DO NOT waste your money and time please! JUST DONT! They do not cover anything! Not only they do not return calls forever, but their management is useless and Rude!!! I had to “fetch” so they can review my claims. Until it was too late, and they conveniently told me the claim review period was over. And, even then I was told the plan wouldn’t cover it. So what does it cover???? Managment of the company is ignorant to the clients. They will not help you. Even customer care person was MORE understanding than the manager. He clearly said “No” to any of my questions. For questions why their company did not return the calls he lied to me that they did and I did not pick up the phone - so why didn’t you leave a voicemail??? Isn’t it a sensible thing to do to leave a voice message with the contact so your client can call you back?! So it’s a total lie. He did not call me. He even tried to accuse me in lying when I said that I called them multiple times to find out what’s going on with my claims. He told me how they do not accept it over the phone - so he has no clue about their automated system. He was HIGHLY incompetent and rude! If you love your pet DO NOT buy this so called insurance. You’re better off without it. Trust me. Waste of time. Waste of money. Waste of breath!!!!!!
Insurer: Fetch
By: Kate Saba
It was very easy to file
It was very easy to file
Insurer: Embrace
By: Carlos
Get all-around insurance
This pet insurance is user-friendly, offers plans for all budgets, and is reliably helpful anytime I need to contact them! I've had two different pet insurance companies before Spot and they charged way too much, didn't notify me when they increased premiums, and didn't have the same perks.
Insurer: Spot
By: Maggie D.
I was skeptical about getting insurance
I was skeptical about getting pet insurance but Trupanion had made it simple and I am completely sold. I’ll never have another pet without Trupanion insurance ever again. They pay my vet directly or pay me if I front the cost. They are transparent and the customer service is fantastic. My dog was diagnosed with hip dysplasia after 2 years of insurance and they covered his surgery. Because of Trupanion, I was able to give my dog a great pain free and high quality life that I would never have been able to afford on my own. In addition, the responded quickly and my claim was paid quickly after my dog was bit by a rattlesnake and required emergency care. Thank you!
Insurer: Trupanion
By: Kristen Schaffer
Recommend!!
When I first signed up, they were great. When I had a question about coverage, they were great. When I had to file a claim, they reimbursed us in less than 3 days and held true to their word on the reimbursement amount. I'm very pleased and do recommend. P.S. We filed a claim when our dog had to have TPLO surgery.
Insurer: Spot
By: Karie H.
The claim reimbursement is not what is…
The claim reimbursement is not what is says for a 300 dollar bill I got 30 dollars back not worth it
Insurer: Spot
By: Ally
Signing up process was easy
Signing up process was easy. One thing I’m worried about is the company raising the premium and not paying for vet bills, as this has happened to others.
Insurer: Trupanion
By: Donna Baker