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Way too difficult to get customer service
I’ve tried more than one time to email and call customer service to understand why my dogs claim will not be processed. I don’t get a response for 5-7 days and when I do, it’s the same generic response. No critical thought put into it. I don’t know what medical record they are looking for, or I would try to provide it. If it’s going to be this difficult to submit claims I may have to look for another company. We had Embrace for years and never went through anything like this. It is still not resolved, and seems likely that a claim for this dog will never be processed since they won’t accept the records that I have already uploaded.
Insurer: Figo
By: Sarah
GRATEFUL DOG MOM
My fur baby Roseanne is just 6 years old and just was diagnosed with squamous cell carcinoma and I am beyond heartbroken. With all the pain, I am just so grateful that I actually got Trupanion for her and is able to take care of her. After paying $500 deductible for the mass diagnosis on her head that turned out to be a malignant cancer, all the succeeding treatments are 90% covered . I have one less thing to worry about and can do all I can to try to save her and try to see if we can cure her. Although I am not sure her tumor will shrink from radiation , I am just grateful that for every treatment, trupanion kept their word and within minutes paid for the bill. I have been paying $63 for Roseanne for 4 years and just last year started paying. $72 a month for insurance. Now that she has been sick, I have received surgery bill for $2800 and paid $350, CT scan bill for $4376 and paid $437, radiation 1st therapy $1000 and paid $100 . I highly recommend to pet owners. You really don't want to be surprised with a bill and not be prepared when the time comes. Thank you TRUPANION. I really want to thank you for being a truly honest company and I highly recommend you to all. As I write this review, Roseanne is still fighting cancer and I hope she will win her fight with the help of Trupanion.
Insurer: Trupanion
By: Aimee Pauline
Easy
Easy, clear description, and advantages of insurance over other options
Insurer: Trupanion
By: customer
Slow process, bad communication
It took over 3 months for our process to be reviewed. Slow and inefficient process with poor communication. The only reason this isn't a 1 is because we were eventually reimbursed
Insurer: Embrace
By: Mark
Long wait for claims to be paid
When I submitted an itemized invoice from the vet, they requested medical records going back several months. When I provided all the medical records, after waiting more than 30 days, they sent me a letter stating that they needed more time to review the claim.
Insurer: Nationwide
By: Linda Howe
It was really a great experience Melisa…
It was really a great experience Melisa was thorough explaining the coverage and prices, we felt confident in choosing trupanion
Insurer: Trupanion
By: customer
thank you for your help!
We got a quick help from Pets plus Us company when our dog got sick and needed expensive tests and medicine, we sent a claim and less than a week after we got an amount that 50% covered our huge expenses. It was such a relief! and just on time! now our dog is fine, and we are really happy:)) we thank you sincerely!
Laura and Joshua were great
Laura and Joshua were great. explained everything in detail and were super helpful.
Insurer: Fetch
By: Wendy B
Archie's tumors
Providing me with the confidence that my pet is covered if there is a emergency or illness.
Insurer: Spot
By: Dave Jordan
Love this insurance its fast and …
Love this insurance its fast and quick they help you alot with answers
Insurer: Spot
By: John Pocklington