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Frustration with claims
For every claim I have ever submitted there is an issue with getting a diagnosis which delays the results of the claim. I always feel caught in between the doctor and the insurance company. Each claim is reviewed by a different person which impacts the results particularly if several claims are related to one issue/illness.
Insurer: Embrace
By: Eve
ASCPA delivered 100%
a couple of years after purchasing insurance from ASCPA, Sam was diagnosed the cancer. ASCPA paid every claim up to the limits of the policy and filing was as easy as scanning invoice and attaching it to short online claim form. They renewed during treatments with no repercussions. So glad I purchased the insurance.
Insurer: ASPCA
By: Eric
Increased premium astronomically for…
Increased premium astronomically for existing policies, but offered a new policy with the same exact coverages for cheaper. Existing conditions would not be covered under the new policy though. Such a scam. Terrible customer service.
Insurer: Pets Best
By: Andrea
Claiming me not having records from 2021 when I was with them since 2017.
I have been with ASPCA since 2017 and was generally fine with them even though they tried to increase their price once in a while. However, just for this month, one of my cats got dental issue and had teeth extracted. I submitted a claim about it and ASPCA asked me for his medical records from 3/6/2021 to present. My vet had sent them records from April 2021 to present since that was when I started using this vet and I just did not go to any vet in March 2021. ASPCA still have the “action needed” warning on. When I called them, they said the just still need some record from that one missing month, which just literally nothing happened at that time since my cat was healthy and it was during COVID. And the reason they gave me was they need to make sure that my cat didn’t have dental issues before I started the plan with them, which as I mentioned at the very beginning, I have been with ASPCA since 2017! No matter what comes out during 2021, it should still be AFTER I got their plan! I’ll see what happens after today and if they don’t reimburse due to this dumb “you couldn’t show your cat had no dental issue before using our plan” reason, I will come update this post into a shorter version with one star and ask people to run from them.
Insurer: ASPCA
By: Tracy Chou
My visit was helpful in deciding health…
My visit was helpful in deciding health insurance for my pet. I was not informed about wellness insurance.
Insurer: Trupanion
By: Terry
Simple and Easy
Simple and easy. I would have preferred the agent send me something to review in writing rather than commit. Yes, I know I can change later, but in today's scam world, I would rather see what I am getting in writing before I commit my money and credit card.
Insurer: Trupanion
By: customer
Very easy to file a claim and they are…
Very easy to file a claim and they are quick to respond with a payment. Never had insurance before but now we have two puppies on it and I'm glad we did it.
Insurer: Pets Best
By: James Sartori
I can't believe I am actually writing…
I can't believe I am actually writing this review! I have been with Fetchpet for 10 years and I have never had an issue. I had my car stolen about 3 months ago along with my wallet so I had to get a new credit card / account. I updated the account into on both of my accounts. My oldest dog has his own account and I entered in the new card info. Not thinking anything of it I went about my day. As his account is under my ex it is not under my email address, I am unable to see anything that comes in. Finding out now that all emails Fetchpet sends go to spam. I went to make a claim for him the other day only to see that his account was canceled. I was shocked and called them right away. I spoke to 3 different ppl, 2 of which didnt even escalate the issue as they said they would and the 3rd never called me back. I have been told now that they will not reinstate him. He is 11 and is loosing the use of his legs. All I wanted to be able to do was provide physically therapy and swimming for him as that is what he loves! I never thought I would leave a bad review here but here I am. "We care about your pets" ..... Right ok!
Insurer: Fetch
By: harley wolitzky
Good Claims, Bad App
Claims have been processed quickly and they paid what they said they would. My only gripe is their app. It’s hella slow to load data and they’ve hidden claims, which is what I care about most.
Insurer: Figo
By: ND
Great customer service
Great customer service
Insurer: Prudent Pet
By: Lori Falconer