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Claims frequently not covered when they are supposed to be! Fraud!
I have their horse insurance. They’re AWFUL. July 2023 I had to take my horse to a university hospital after our mobile vet was unable to determine the cause of my horse’s intermittent lameness. In the report from the university, it was only NOTED that navicular was SUSPECTED AND RULED OUT. Because they CLEARLY use a system that only flags for key words, I appealed their refusal to cover my horse’s vet bills. HE BRUISED HIS HEELS IT WAS PROVEN IT WAS NOT NAVICULAR!! I got NO RESPONSE from these id1ots but they raised my rate $20 for the next cycle 🤬 this is absolutely a waste of my money.
Insurer: ASPCA
By: Nicole Paoline
The claim process is very easy
The claim process is very easy. Pumpkin always sends email updates and let's me know they received my claim. They promptly process my claims. Whenever I have a question, customer service is very helpful. You get to talk to a real person.!
Insurer: Pumpkin
By: Kristine Hoffman
Very conscientious group
Great communication and prompt reimbursement
Insurer: Pumpkin
By: Beth
Terrible experience
Terrible experience. My dog had surgery for a spindle cell sarcoma and they declined my claim because she has had 2 small skin tags in the past one resolved without treatment and the other is on her eyelid, very common and has not changed in 3 years. Due to small skin tags they are saying she had a preexisting condition. I am a physician I know this is ridiculous skin tags are common and are totally unrelated to the spindle cell sarcoma that was found and removed within 2 weeks. I am forced to give one star to post that they dont deserve even that.
Insurer: Embrace
By: Helayne Silver
Claim Processing
From the time we submitted our claim to when it was processed was very easy and seamless. And the check mailed to us came sooner than the 10 days.
Insurer: Embrace
By: Michael Hori
The turn around in claims is amazing
The turn around in claims is amazing, and filling out the forms is easy to understand
Insurer: Spot
By: Diane Clemens
I was setting my account up online and…
I was setting my account up online and I noticed that you can call if your military for a potential discount. I had the pleasure of speaking to Rebecca she helped me every step of the way and made everything extremely easy. She explained everything in detail and gave me the feeling I made the right choice for insurance for our family dog.
Insurer: Prudent Pet
By: Chris Schobinger
The representative was so professional…
The representative was so professional and knowledgeable and sweet.
Insurer: Trupanion
By: Edith
In my 41 years as a yorkie mom
In my 41 years as a yorkie mom, and having purchased many pet insurances, SPOT is unique and exceptional with their customer service and their benefits.
Insurer: Spot
By: Vinnie Gatti
In my 41 years of being a mom to…
In my 41 years of being a mom to yorkies, and have tried numerous pet insurances over the years, SPOT is unique and outstanding with their benefits and customer service.
Insurer: Spot
By: Vincenza Gatti