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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Fast review and turnover
Fast review and turnover. Conscientious communication and no haggling with claims.
Insurer: Embrace
By: Julie
They need to have better service
Embrace needs to be more efficient with there refunds. It took three months for them to issue a refund. The reason was they were emailing and not faxing the request. Disappointed
Insurer: Embrace
By: RICHARD CALI
We just had an emergency with our…
We just had an emergency with our friendship. She got ivdd in her back and that tough surgery immediately we called embrace To get authorized, everything was done within a matter of hours. I had nothing to worry about. And my claim was paid expeditiously. Kudos to embrace for making this less stressful for us
Insurer: Embrace
By: Cathy Thews
Claim processed
It was very easy to submit claims. I received email when claim was received and email when claim was approved. Will recommend to my family and friends.
Insurer: Embrace
By: Joaquin Bueno
We were dealt with a difficult…
We were dealt with a difficult situation with our dog which resulted in his passing. It all happened so fast. Nonetheless the claim process was fast and easy. It was a simple document upload and I was reimbursed within a few days. They even sent a sympathetic email regarding our loss.
Insurer: Embrace
By: Cris
Very simple and easy.
Very simple and easy. I submitted a wellness and accident claim both went through quickly and I was refunded in a couple of days.
Insurer: Spot
By: Michelle Oswald
Made my first claim on a Thursday…
Made my first claim on a Thursday evening and had my payment on Tuesday morning. It was simple and easy to understand. So far I am very pleased with Spot.
Insurer: Spot
By: Tina Villaviray
METLIFE HORROR STORY
There was a near-death experience for my 4-year-old cat in January. I was fortunate to have planned ahead buying insurance for him. I regret buying it through MetLife. In order to verify coverage and the timing of claim settlement, I contacted MetLife and was told that that filing claims was simple, and that payments would be processed promptly. After nearly three months, I have finally got his $5,000 claim payment. The app gave the impression of being both user-friendly and informative at first; after all, it informed me that my claim had been granted and that my funds would be paid within days. On the first contact, there was some misunderstanding and the person gave the vague instructions to "check my mailbox" because they were unsure of where the payment had gone. Following a second contact, I was informed that additional documentation from his visit was required, which I promptly provided. On the third attempt, I was informed that the vet had made a mistake in his record regarding the timing of his last vaccine, even though he was experiencing an acute pancreatic episode. I was told to submit more paperwork that day to clear things up. The next call confirmed that the last instructions were in error and that the funds were en route. The next call was to clarify that it would take 45 days for the appeal to be reviewed. On top of the $10,000 vet cost, I have already paid about $400 in interest. The app provides inaccurate information and requires persistent follow-up, which significantly prolongs the claim process. It is their carelessness that has caused all of this, so I wish they would pay my interest charges. This has the potential to completely devastate someone's life.
Insurer: MetLife
By: Roxanne
Easy to use and user friendly.
Easy to use and user friendly.
Insurer: Spot
By: Chad Johnson
Quick and attentive!
Quick and attentive! Easy to work with!
Insurer: Pumpkin
By: Karla Arreola