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Great Customer Service
I recently had a couple questions about my coverage and the reimbursement policy. The young lady I spoke with was very helpful and patient!
Insurer: Fetch
By: Lynn
Probably the worst insurance company…
Probably the worst insurance company I’ve ever dealt with. You need to pay for every expense upfront and then they make you submit a claim for each expense but then repeatedly reject and delay so they never have to pay you out. They also claim to reimburse 90% but I’ve never received more than about 40% so I don’t even know what I’m paying for. Additionally, they ask for the same exact documentation EVERY TIME which makes no sense because if I already submitted it SEVERAL times why do I need to submit it again?! They also completely ignore key information such as the date we brought our pup home and then ask for information we clearly could not have based on that. Finally, they have asked us to reach out to previous vets for their notes? Documentation we don’t easily have access to and a previous vet has absolutely zero willingness to provide so just another way for them to prolong the process and ultimately reject our claims. Wildly unhelpful and inconvenient I will likely cancel my policy.
Insurer: Fetch
By: Hannah
Super easy to submit a claim!
Super easy to submit a claim!
Insurer: Spot
By: Hailey Jarrard
Rubber stamp claim denial coming right up!
Our first claim wasn't even addressed for nearly a month, then when it was, it was denied because they didn't have the prior year of medical records. This claim was for our puppy who at the time was 7 months old. We had ALL records from 2 days after we brought her home and every visit since. She has never missed an appointment and only seen one vet. We are very meticulous about the care of our pets. STILL. after pointing out that we couldn't possibly have a prior year of records for a 7 month old puppy and submitting every document we had, And having the vet do the same. Nothing, for another month. Then finally they denied the claim for pre existing condition because her ears had been cleaned on a prior visit and that was what the claim was for, she had an ear infection. She is fine now by the way. So there's proof that they rubber stamp claim denial without even looking at how old the dog is. But it's no different than any other insurance company for people or pets.
Insurer: Fetch
By: Mike Davis
Great coverage
Great coverage. Easy to file for reimbursement.
Insurer: Fetch
By: Lee Clarke
Simple and easy claim
Been with fetch 2nd year now. I like how simple and easy to file a claim with them, no more nonsense questions just upload your receipt and you will get your refund within 2 weeks 2 weeks.
Insurer: Fetch
By: Paul
Happy
Very happy with Lemonade Ins. Our dog is a rescue and not knowing her past makes us nervous about her health. It great having the piece of mind to know we can take her to the vet without worrying about breaking the bank.
Pets best has been easy to work with…
Pets best has been easy to work with and submit claims. Claims take awhile to process but they paid according to my policy without a hassle. I would recommend them.
Insurer: Pets Best
By: Nancy Snyder
She did great
She did great! Super clear and thorough.
Insurer: Trupanion
By: De León Barber