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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Disappointed Policy Holder
I obviously did not read the all the exclusions in the plan. Completely not satisfied with the reimbursement process.
Insurer: Figo
By: Leon Cisek
Rep was friendly
Rep was friendly, courteous and offered to enter the information for me. When I had a question she quickly answered it.
Insurer: Trupanion
By: Koko's mom
Smooth and efficient Claim
Claim submission went well and the service was excellent. All delays were courteously followed up with email notifications. Fair reimbursement for services submitted. Thank you.
Insurer: Pets Best
By: Richard
Pets Best is a STELLAR company
Pets Best is a STELLAR insurance company. Submitting a claim is a breeze. The status of the claim is easily visible, and the payments are prompt. I have recommended this company to my friends and spread the word to my veterinarian as well. I highly recommend them!
Insurer: Pets Best
By: nancy schwab
The company is every quick with…
The company is every quick with response when you file a claim but it taking longer to get the money back
Insurer: Spot
By: Colton Berglund
customer service
stephanie was awesome Very good customer service
Insurer: Prudent Pet
By: Dana Benson
Very cooperative and respectful agent
Very cooperative and respectful agent , very good communicaten , I appreciate y'all's excellent support
Insurer: Prudent Pet
By: Reina Barbee
Spot insurance saves me alot of money
Spot insurance saves me alot of money, they also have great customer service
Insurer: Spot
By: Candy Molkentin
Waste of money, learned the hard way
Asked for the same paper work over and over again. Will do anything not to reimburse you. DO NOT PURCHASE THIS INSURANCE IF YOU EXPECT TO ACTUALLY USE IT.
Insurer: Fetch
By: TammY cates
Do NOT recommend Trupanion insurance
I do NOT recommend going with Trupanion for your pet's insurance. I had both accident & wellness coverage for my dog. She ate a tennis ball (foreign object), which their accident policy clearly states is covered as "any unexpected accident or illness.. including consuming foreign objects". Fortunately in the end, she did not need surgery, but they rejected all of the insurance claims related to the initial x-ray, surgery consultation, and ultrasound. I paid over $1200 and Trupanion covered NONE of it. I appealed and still they did not budge. It was an awful and expensive experience and essentially had the same outcome as being uninsured. I canceled Trupanion insurance the next day and am keeping the savings in an account in case of a future emergency. An actual insurance plan I can count on.
Insurer: Trupanion
By: Bridget Houser