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10 day review with Spot Pet Insurance
When I first got the insurance for my two pets, I made some clerical errors. I was able to call within two hours of creating the account and get those errors fixed. I called around 5 pm and someone answered the phone INSTANTLY. They were very helpful and explained any concerns I had with my policy. Two days later I was able to use my premium plan as I sent my dogs to the vet. I spent $650 and got reimbursed over half that amount! There was a small error due to the way the vet did the invoice; so I called Spot and they fixed the issue and gave me a reimbursement for that as well! I am one happy customer!!!
Insurer: Spot
By: Jasmine Green
Claim Processing
Spot was helpful with claim processing.
Insurer: Spot
By: Carlotta
So many questions
I don't understand the insureance or how to navigate anything for help. We are hoping that nothing major happens, because we have so many questions.
Insurer: Figo
By: Daphne
Disappointed
Took way too long to process claim, and the coverage rarely pays for anything. For a healthy pet I will set the $62 aside every month and pay my vet bills. Cost went up $7 a month in January. I was never given any notice that the premium was increasing. Very disappointing service.
Insurer: Pets Best
By: Tonya Robinson
Great pet insurance claim submission is easy
I was concerned that there may be a lengthy process in submitting the claim or a long wait for review of medical records if and when the med records received from my vet. Submitting the claim was quick and easy. Within 3 days after the claim was submitted, Spot Pet Insurance sent notification claim processed and reimbursement within 2-3 business days.
Insurer: Spot
By: Candace
Was sent check within hours of…
Was sent check within hours of submitting the claim
Insurer: Spot
By: James Szczur
Promises kept
Fast, efficient and transparent. Very happy to be with Embrace.
Insurer: Embrace
By: Miekie
Healthy Paws is the best pet insurance…
Healthy Paws is the best pet insurance company out there! I have had them help many of my past pets and once again they helped our newly adopted boy! Healthy Paws is caring, affordable, responsive, and fair. I highly recommend them for every pet owner!
Insurer: Healthy Paws
By: chynna wilson
I just got Spot insurance and did o
I just got Spot insurance and did our first well visit to the vet. Spot insurance was fast in refunding our money.I got prevention, illness, and accidental, coverage. I only used the prevention so far and love it. Customer service has been amazing so far.
Insurer: Spot
By: Amanda Sikes
I had a claim recently that Embrace…
I had a claim recently that Embrace denied because of a pre-existing condition. So, I contacted my vet to find out what condition was being referred to. My vet wrote an email explaining that it was not pre-existing, Embrace reviewed it, and agreed and they covered the costs. But, the Embrace email said that there continued to be a pre-existing condition. So, my vet challenged that saying that the test used on my pet was before she became my vet and that test has been declared inconclusive and no longer considered valid. Embrace reviewed this and agreed so my pet no longer has a pre-existing condition on her record. I have never had an insurance company take issues like this seriously and reconsider their decision which Embrace did and I really appreciate.
Insurer: Embrace
By: Wendy Kheel