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Good health
Well, the fact that it’s so easy and I understand it pretty well, which makes it a very good convenience for me
Insurer: Trupanion
By: KATHY DEPINA
Our kitty had a 3 day hospital stay
Our kitty had a 3 day hospital stay. I sent in my claims and documents and prepared to wait for approval. They were approved in less than 24 hours! The service is awesome and the coverage was as expected. I am very grateful for Embrace!
Insurer: Embrace
By: Noni
Healthy Paws is great
Healthy Paws is great. The claims are processed quickly and it is comforting to know that they care and want to make sure you are satisfied. Their response to email question are quick also. Very happy I choose Healthy Paws when I got my dog. Thank you Healthy Paws for being there when Butler needed you
Insurer: Healthy Paws
By: Paul
Quick turn around for reimbursement
Quick turn around for reimbursement
Insurer: MetLife
By: Tammy
Your customer service have NEVER let me…
Your customer service have NEVER let me down. Every person I've spoken with has been kind, knowledgeable and so helpful. I love working with your company. I PRAY that you never change. I know INSURANCE has a stigma, I'm hoping that EMBRACE actually stays COOL -- making pets just AS important as their bottom line!
Insurer: Embrace
By: Evelyne Hennick
After almost three years of fighting…
After almost three years of fighting for my dog’s coverage, I’ve learned exactly what Trupanion’s “customer care” really means: delay, deny, and deflect. I provided every document they asked for to prove my dog’s medication was eligible. Instead of taking responsibility for their repeated mistakes, they blocked my number, forced me into email-only communication, and still refuse to provide real answers. Because Trupanion now labels my dog’s condition as “pre-existing,” I’m trapped — paying premiums to a company that refuses to do what it promises. They advertise compassion and transparency, but the reality is cold, dismissive, and profit-driven. Trupanion has turned what should have been support during a stressful time into a three-year nightmare of frustration and financial loss. If you truly care about your pet, stay as far away from this company as possible. They don’t deserve your trust, your money, or the responsibility of protecting your animal’s health. I wish I never went with this company
Insurer: Trupanion
By: Kaity Cardosi
I have paid for insurance for my pup…
I have paid for insurance for my pup since he came into my life and after 8 years I was starting to doubt it’s worth. Let me tell you! 1 bad diagnosis and it’s worth it. I was freaking out about the cost of everything being thrown at me but it had to be done and MetLifes pet insurance came through and has covered the majority of what has been needed. I couldn’t be happier knowing that I can get my boy the care he needs and not have to stress over it. When there were questions I was able to call and they were quickly resolved and the reimbursement goes straight into my bank account. This is definitely worth the money.
Insurer: MetLife
By: customer
Peace of Mind
Having pet insurance has saved me time and again. It doesn't cover everything, but so far it's covered the unexpected things, like emergency visits and diagnostic testing. Sometimes there's a wait (4-6 weeks) before a claim is processed, but eventually it all works out. I do wish they covered more standard things, like vaccinations and preventatives, but overall, what I have gotten back is more than what I pay for the year. I don't hesitate over vet bills to make sure my dog gets the best care, and that's the best peace of mind.
Insurer: Pets Best
By: Anxious Dog Mom
Quick follow up and response
Quick follow up and response. Clear detailed explanations.
Insurer: Trupanion
By: KNA
Great
Great. Trupanion responded immediately to an unpredictable health challenge with my puppy. Thank you.
Insurer: Trupanion
By: Maureen