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Treated with care and concern
Very impressed at the courteous and speedy way with which my claim was handled. From my first contact to the final approval email, I was treated with care and concern for Bella.
So Thankful…Highly Recommend!
I am so pleased with the services offered and provided by Spot Pet Insurance for such a low monthly rate. I especially was fond of the 24/7 vet support through the mobile app. After I submitted my claim, my reimbursement came so quickly via direct deposit! Overall, I recommend Spot Pet Insurance to any pet owner as you never know what can happen with your pet and this insurance can end up saving you thousands of dollars.
Insurer: Spot
By: Gabriella Orenic
Spot has a left hand right hand problem
My frustrating experience with Spot lasted over two months. After having sent in a claim with no response, I spoke via phone to the only number posted for service regarding the problem with at least two service representatives both of whom offered scripted reasons for the delay. Each said she would follow up on my disappeared claim and return my call. I heard back from neither. At that point, I was beyond frustrated and sent in a duplicate claim with a note detailing my experiences. At this point, my communication somehow arrived at the Mother Ship and my claim processed.
Insurer: Spot
By: Susan Noguchi
We love Healthy Paws!
Healthy Paws is fantastic. We have never had issues getting our pets' emergency cares covered, and the customer service at Healthy Paws goes above and beyond, even reaching out to check in after hospitalizations, and sending condolences when our pets have passed. I truly can't recommend Healthy Paws enough!
Insurer: Healthy Paws
By: Samantha
This insurance saved our dog's life.
We adopted a puppy (1yr old) in January and I decided to get the insurance. Thankfully I did. Our dog ate what we think is a pine cone and it got stuck in her intestines. She had to have 2 emergency surgeries because of it. It would have cost us thousands out of pocket. Fetch covered 80% after our $500 deductible. Without the insurance, we may have not been able to save our puppy.
Insurer: Fetch
By: Lori Biermann
Amazing!
Lemonade is amazing- submitting a claim is so easy and they walk you through each step. The final result of the claims are fast and thoroughly explained, and when a claim is approved, they deposit the money right into your bank account in a couple days! Any questions I’ve had were answered quickly and thoroughly and I love knowing my pups health is covered by them.
Easy to submit claims
Easy to submit claims. Fast processing times.
Insurer: Fetch
By: Christy Daniels
Thank you
Thank you for your recent claims review for Ellie! She has been having ear infections and I appreciate the ease of the claim and quick turn around time
speedy claims process
Very speedy claims process. I am very impressed. Website is easy to navigate also.
Insurer: Spot
By: Angela Zhao
Fetch makes like easier, but customizable notification preferences would be helpful
Fetch makes it extremely easy to submit and receive reimbursement for medical expenses. I've submitted a few insurance claims through your company, and while I appreciate the prompt acknowledgment, I would like to provide some feedback regarding the notification process. I believe there is room for improvement in terms of allowing customers more control over how they're notified during the claims process. Specifically, I would appreciate the following enhancements: 1. **Customizable Notification Preferences:** It would be beneficial if customers could choose their preferred method of communication (email, SMS, phone call, etc.) for claim updates. Some individuals may prefer real-time notifications via text messages, while others might prefer email notifications. 2. **Frequency Options:** Providing options to adjust the frequency of notifications would be helpful. For instance, customers could choose to receive updates only when significant milestones occur (e.g., claim approval, payment processing) rather than for every minor update. I believe implementing these enhancements would not only improve customer satisfaction but also streamline the overall claims management experience. As a loyal customer, I value transparency and control over my interactions with your company. Thank you for considering my feedback. I look forward to seeing improvements in the notification system.
Insurer: Fetch
By: Steven Curry