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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Impressive
I find that Met Life processes my claims in a reasonable amount of time and refunds are processed quickly. I've never needed to call them for any of my claims.
No communication about anything
My beautiful Dog Zoey had an operation for a tumor on her jaw I sent all paperwork on the app site of MetLife no reply’s about my claim which started on 3/05/24 I sent all paperwork for the second time plus Soap Documents from Vet office I have emailed them 4 times to please reply and let me know the status Nothing whatsoever
Insurer: MetLife
By: Joseph
Worst customer service
Worst customer service! Much better pet insurance out there.
Insurer: Healthy Paws
By: Kiki Frisbie
Claim Process
The claim process took less than 5 minutes and I received a status update within 20 minutes. Super easy and seamless - love it!
Insurer: Figo
By: Ale
Trupanion's website answered all of my questions.
The Trupanion website made getting all of the answers to all of my questions simple and easy to understand. When I actually enrolled my pet I knew exactly what I am getting. Well done!!
Insurer: Trupanion
By: Wayne Osenga
Great experience adding our new puppy…
Great experience adding our new puppy to a existing plan.
Insurer: Trupanion
By: Vicky Fiskus
Easy process
It was an easy process to get a quote an sign up. The cost is efficient in comparison with others.
Insurer: Pumpkin
By: Z.F.
No information for Internet
No information for Internet
Insurer: Figo
By: Ray Levinson
Great Customer Service
I shopped for insurance when we got out puppy. Most are close to the same, but when I had questions, the rep from Figo seemed to be better at answering my questions. I enrolled in the full insurance. Entered my first claim for wellness visit and the very next morning it was processed!
Insurer: Figo
By: Lois Bowden
IMAGINE THE WORST INSURANCE COMPANY…
IMAGINE THE WORST INSURANCE COMPANY POSSIBLE AND YOU WILL UNDERSTAND METLIFE PET INSURANCE I CAN NOT UNDERSTAND HOW THEY GOT ONE GOOD REVIEW .....I AM HERE YEARS....AND EVERY CLAIM IS A PROBLEM.....IT TAKES 10 WEEKS TO CONCLUDE.... ONLY AFTER 8 PHONE CALLS 7 EMAILS AND 4 FAXES....THIS IS FOR EVERY SINGLE CLAIM.... WHERE IS THE STATE INSURANCE DEPT
Insurer: MetLife
By: John Chirico