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Fast and fair reimbursement
I submitted two invoices for veterinary services for my little dog, and within 1 week, complete payments were processed and reimbursed through the SPOT app. I was impressed.
Insurer: Spot
By: Sheri
This company will find every reason to…
This company will find every reason to deny your claim. I had to contact them 4 times to get them to see where they had made a mistake. I responded to their reasoning in messages and they sent me the exact same reasoning each time. It was like they didn’t even read what I said. It took me calling and being sent to the adjuster’s voicemail to actually get in contact. The adjuster sis not call me back, but emailed me with the SAME response. I immediately responded and told them they needed to call me. We set a time, they were late, I emailed again and immediately got a call. The adjuster had gone to her higher ups and they pointed out what she missed. This has been ongoing for a month. I am cancelling my insurance with them due to the crappy customer service. Their plan isn’t even that great. I’m going back to Nationwide. I never had problems with them.
Insurer: Embrace
By: Jessica Binhack
You answered right away and gave me…
You answered right away and gave me coverage right away. However the agent spoke so fast I couldn't grasp anything he said.
Insurer: Trupanion Canada
By: Betty Beeson
Amazing experience with Healthy Paws!
Our fur babies have been covered by Healthy Paws for about four years. Fortunately, we have not had to make many claims up until last month. Our healthy, 8-year-old cocker spaniel was running around in the backyard like she always does and suddenly started limping. After a few vet visits, she was diagnosed with a tear in her leg. It was heart breaking to watch her hobble around in pain, so we knew she needed surgery. It is stressful to think about your pet needing surgery and it's extremely stressful to hear how much the surgery and all of the veterinary visits will cost. Healthy Paws helped to alleviate the financial burden and financial stress of our baby getting surgery so we could focus solely on getting our fur baby better. Their customer service was always responsive and helpful when I needed to submit claims for our pup online. Their website is very user friendly and I'm able to upload medical records, invoices, and claims with ease. Their customer service even sent multiple emails after our pup had surgery to check and see how she was feeling! Even though I initially purchased the insurance for the peace of mind, I can confidently say that I highly recommend insuring your pets with Healthy Paws. I don't know what we would have done without them, and I am so happy that we made the decision to have our fur babies insured by Healthy Paws.
Insurer: Healthy Paws
By: Ash
Excellent On ALL Levels
My experience with Prudent Pet Insurance has been consistently excellent across the board. From their sales to claims to customer service departments, they have consistently exceeded my expectations for an insurance company. Their customer service is exceptional, and their claims handling process is both speedy and fair. It's no surprise they have the highest ratings of any pet insurance company. Thank you to Prudent Pet and all the amazing people that make the company what it is.
Insurer: Prudent Pet
By: Carmen Pope
Disappointed in what Spot chooses to…
Disappointed in what Spot chooses to cover and rename services rendered so they do not have to cover vet amount.
Insurer: Spot
By: P Alex
Good luck getting a reimbursement in a reasonable amount of time, if at all.
I submitted a claim for a month before this review. It took them 10 days to ask for more info only after I called them. After another 10 days, I called again and they needed more paperwork. In both cases, I sent the paperwork the same day. I am now at 30 days without resolution and another phone call was a waste of time. The customer service people are friendly and helpful, as much as they can, but the online chat never works. I wish I had never left Nationwide, they paid promptly.
Insurer: MetLife
By: Bryan S.
Literal first time member
I don't know much about this yet, since I joined recently, but over time, I'm hoping to learn more so I can leave better reviews
Insurer: Trupanion
By: Sandra