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Excellent customer service
Thank you Trupanion! You’ve made setting up the plans for my 2 min pin puppies a breeze. Your customer service is EXCELLENT. A rarity these days. The young woman who helped me by phone this evening went out of her way making sure I understood everything about the policies and how the payments would work. And she was so personable and understanding I felt like an old friend was helping me not just a customer service rep. If I could I’d rate my experience 10 stars instead of 5. If anyone considering Trupanion is on the fence about it I feel you can’t go wrong with this company. Just do it…..your pet deserves it.
Insurer: Trupanion
By: MRW
Bittersweet
The claims are processed quickly, but many things are not covered. It is affordable, but ultimately not great if you're looking for a broad net of coverage. Also, there is a 14 day probation period when you first sign up, so do not schedule a vet appointment during this time... they'll say any findings were "pre-existing".
Insurer: Figo
By: Dan
Getting ripped off and not happy
I have two dogs that are approximately 10 years old. Up until now they're premiums were about $10 apart. But I guess because I file a lot of claims on one of my dogs even though I've never reached the $5,000 maximum payout Pet's best decided that they would just practically double my premium without providing me an adequate explanation and you can't get anybody on the phone to explain it either. I think they're trying to make up for the fact that I do have claims paid even though they never exceed $2,000 for the year. so now my policy went from 1000 a year to 1800 a year. Meanwhile my male dog similar in age and hardly any claims, his premium stays the same. I think they're trying to get money back from claims that they paid and they're not providing and explanation. I'm considering following a complaint to the attorney general for unfair business practice.
Insurer: Pets Best
By: Edward
My puppy
Josh was very nice and patient. Answered all my questions. Thank you
Insurer: Fetch
By: Joseph Weiland
I always get an email that there’s a…
I always get an email that there’s a delay every time I submit a claim I had three claims in April but every time I submit one I always get an email that there’s a delay and my other daughter has Pets Best insurance and always gets a check. No delay.
Insurer: Pets Best
By: Linda Petri
Go Elsewhere
It seemed like it was a good insurance policy but as I took my dogs to the vet whenever I submitted claims they were nickel and diming items on the claim. It was more like they were busy finding reasons not to cover than to do what is right by the claimant. They refer to their wellness plan and when I got that again I was nickel and dimed. After two years they asked for one of my dog’s medical history prior to the policy continuing. The dog had no issues. The company seems to be interested in getting premiums but not paying out. I switched to spot insurance instead. They were less and covered more. After they replied: Again 2 years then they ask for a medical record when it should have been requested when the policy began 2 years ago. And as now everyone sees, thank god HIPPAA isn’t for animals they fine line, nickel and dime. Loving my new pet insurance. Update after reply: Again read their reply, does it sound like a company that has your or your family member’s back? I am glad my personal medical coverage isn’t this way. Their response proves my point exactly and this is how they provide service to you. Unless you are an attorney don’t bother. Spot is the way to go.
Insurer: Embrace
By: Larry A
Not worth the money and inconvenience…
So so far it seems the review of claims is taking longer than a week. Also requesta for additional information on claims are inconsistent. I had two claims going, one for each of my pets who both got the exact same annual wellness exam both had itemized receipt. But one was reviewed asking for a document that was had more clear about amount. Last so far the amount reimbursed for wellness items are well under what paid only about 55 % of the total. So basically I would have saved money if I just paid out of pocket. But now I have to pay my premium and pay the difference with will end up totalled to more per year. I will not be renewing service next year.
Insurer: Pets Best
By: Carolyn Hoover
The helpfulness of Josh
The helpfulness of Josh, Eric, and third person. Each provided explanations and was thorough. All of my questions were answered. Great service representatives!
Insurer: Fetch
By: Medicine Hawk
Very disappointed with my rate increase…
Very disappointed with my rate increase with a 2 year old cat. Also, they sent me a quote lower than I am paying. I called on several occasions to check this out and basically, they said, just like people, as you age health insurance goes up. The person I spoke to at Pets Best today could not review policy with me. She said she could not see it. Not good customer service.
Insurer: Pets Best
By: Catherine Allen
My puppy had two different hospital…
My puppy had two different hospital visits back to back for the same thing and claim is still not settled on the first hospitals visit. The second hospital claim is already closed a\yet no re imbursement.
Insurer: Embrace
By: Angela Bukala