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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Very helpful on the phone
Very helpful on the phone. Claims were completed very timely. Answered e-mails promptly.
Insurer: Spot
By: Donald Sunseri
Spot insurance has been great
Spot insurance has been great! They are quick and thorough. I’m so glad I have them for my babies!
Insurer: Spot
By: Esther
I researched various pet insurance…
I researched various pet insurance companies. The customer service representatives were very helpful in filling the claim for our dog’s surgery. The claims were paid within 7 days. They have a great insurance product.
Insurer: ManyPets
By: Ralph DiMatteo
Very satisfied with excellent service
Very satisfied with excellent service. Expedited process. Thank you.
Insurer: Spot
By: Barbara Spooner
The process of filing a claim was easy
The process of filing a claim was easy. The response was quick.
Insurer: Spot
By: Donna Gabriel
Maybe I got lucky....
I was reading some of the previous reviews and was a little stunned to see how bad they were. I bought pet insurance for my dogs and was delighted to discover that they have a family plan at MetLife which is cheaper and it enables me to get unlimited coverage. We're always hoping we don't need insurance but I did. I had a $6,200 bill for Max and I thought this is going to take a while because it's a new insurance company for us they're going to have to get all of his old records review everything.. I was prepared to wait while my credit cards gained interest. Much to my astonishment my claim was paid today just one week later after the incident and probably 6 days after filing. I didn't have to fight with anyone they covered everything they said they would and the payment was in my bank account less than an hour after I chose my method of payment. I'm so very pleased but I'm a little scared because of all the bad reviews I've read. At this point though I can only recommend MetLife, they have done a really good job for us
My puppy had a foreign body ingestion…
My puppy had a foreign body ingestion requiring surgery. Pets best was there for us through the process. Everyone I spoke to was helpful and we were informed about our reimbursement within 3 weeks. Great customer service!
Insurer: Pets Best
By: Jennifer Roznowski
Haven't used it yet.
Haven't used it yet.
Insurer: Figo
By: Carrie Stroud McRae
Thankful to have insurance during pet diagnosis
I was directed by our regular vet to a 24hr vet hospital that had digital x-rays available to help diagnose cats trouble with breathing. Because I had insurance I feel we were able to not be worried about going for further testing due to any financial costs. It really felt like we could do the best for our pet, keeping the focus on her rather than worrying about the cost of her care. We ended up losing her due to lung cancer, but we had a clear diagnosis and made our decision to let her go without suffering.
We changed method of payment because of a hacked credit card
I have never used the pet insurance. I’ve paid the premium for 2 months but our credit card was hacked so the premium, to ASPCA “ bounced” and they e mailed us. We spoked on the phone for a few minutes and I chamged the payment to the checking account so it will automatically come out of my checking account every month on the same date. ASPCA is on top of getting paid monthly for the pet insurance.
Insurer: ASPCA
By: Tom Brennan