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Very easy to file a claim
Very easy to file a claim. When I called for help the rep was especially courteous. I explained I didn’t know to upload the claim - techy ignorant- he sent me a link to print out a claim form. I was kept up to date when you received the claim and when you sent out the reimbursement check.
Insurer: Spot
By: Toni Hannahs
Quick and easy to navigate
Quick and easy to navigate and sign up. Insurance is quick to respond and handle needs
Insurer: Spot
By: Suzanne Satterfield
It’s been great so far!
The process to get insurance for my dogs was very easy and i like that they provide an additional 10% off per pet added on after the first one. I had my dog test positive for heart worms and spot has been fast with finishing my claims and reimbursing me with my money back. i have had no issues so far, would definitely recommend!
Insurer: Spot
By: Sonia Duarte
Fast response to all my questions by…
Fast response to all my questions by phone or email plus the support is great
Insurer: Spot
By: Mark A Garcia
Wondeful customer service
Amanda Mello was a sweetheart very helpful. Wonderful customer service. I love that she has pet of her own makes it easier to ask questions about our pets.
Insurer: Fetch
By: ROSA RUIZ
6+ Years with Healthy Paws and Very Pleased!
I have had Healthy Paws for my pets for close to 7 years now. We have a $500 deductible and 90% reimbursement rate. In 2020, my long haired dachshund landed herself in the ER when her gums turned blue and she collapsed. The vet bill turned out to be somewhere around $3,500. HP reimbursed to the levels I stated above and I could not have been happier. As they tried to figure out what caused my dog to collapse, they wanted to order more tests, and I gladly said yes knowing I had such great coverage for her. Next up, my cat developed heart disease at the relatively young age of 2 and had to get regular cardio exams and medications. HP was great here too, as we hit our $500 deductible each year and then I’d receive reimbursements for the services my cat needed that went above this cost. In September 2023, my other dachshund became paralyzed and had to undergo emergency spinal surgery for IVDD. This is the main reason I got pet insurance in the first place. Since then, my dog recovered well, and then herniated another disc, had surgery again, and HP reimbursed to our levels BOTH times. The surgeries were pretty much life saving for my dog, as the chances of her walking again without either surgery was extremely low. In my policy, HP does not cover wellness exams or specialty vet exams, and the cost has increased somewhat every year. Even with these two points, I am still confident in my choice and repeatedly pleased with the service we have from HP Paws. I’m so SO thankful that I can continue to provide the best medical care to my pets knowing that I have a policy with this company. Thank you Healthy Paws.
Insurer: Healthy Paws
By: Caroline
Always quick and super easy to process…
Always quick and super easy to process claims! This is my favorite bill to pay each month, for the peace of mind knowing my pet is covered.
Insurer: Pets Best
By: Melanie
Awful practice
Awful! Justin Daughtry's negligence directly caused my cat to develop diabetic ketoacidosis. My cat also obtained a skin injury while in SOTH direct care due to Melissa's lack of compassionate care. Now they refuse to answer my questions in email and demand I talk with them on the phone because they refuse to admit that they made any mistakes. These people are rude, unprofessional, narcissistic, and only care about taking your money. My cat almost died because of State of the heart's incompetence!
Quick response
They were very fast in responding to my claim. I had my money in my account within 2 days.
Insurer: Spot
By: Nelson Graham
Expedient claims processing
My dog had an unexpected, serious breathing problem that required hospitalization. He has recovered well, thankfully. Spot processed my significant claim and reimbursed me very quickly.
Insurer: Spot
By: Rachael R.