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Quick, Wonderful Service
I filed my claim and got my reimbursement within a week. It went directly into my bank account. It was fantastic. Quick, wonderful service.
Insurer: Embrace
By: Tarre Beach
Don’s great customer service
I spoke with Don on a slew of different issues and he was amazing. Not only did he fully understand the questions I was asking (and the “why” as a pet parent), but he also fully comprehended the company’s standpoints and articulated them to me clearly and effectively. On TOP of that, he was friendly, kind, and personable. If there were a few more Dons in the world, it would be a better place. Thanks Don!
Insurer: Fetch
By: Meghan Carroll
I have never had pet insurance before…
I have never had pet insurance before and was skeptical if it was worth it or easy to submit a claim. Being an ASPCA Guardian, I decided to enroll my 3 cats in ASPCA pet insurance plan. Been enrolled since 2021, and the first time I had to use it was just recently for 1 of my cats who had Bladder Stones. They were very helpful in filling out the claim form online and the processing time was quick too! Hopefully I will never have to use it for my other 2 cat girls, but if I do, I feel secure knowing ASPCA is there for me.
Insurer: ASPCA
By: Gloria Jean
Great
Customer service was wonderful. They were friendly, knowlegeable and courteous. They explained options and were not aggressive. Whole experience was very good.
Insurer: Pumpkin
By: Irving Paulus
Had what I was looking for
Had what I was looking for, Reasonable monthly fee, all in all a company I was looking for.
Insurer: Pumpkin
By: Fred
My sick cat was able to get the care he needed
Recently my cat got sick and I had very expensive vet bills. Because I had insurance my cat was able to get the care he needed. The online submission portal wasn’t working and took a really long time to fix. Once available, it was very easy to submit my claims with practically no paperwork and no questions asked. I got reimbursed within days of submission, which was great Just upset that I did not enroll in a no maximum plan, but having the insurance helped with his bills immensely. Overall, very pleased with the insurance and would recommend to others.
Insurer: Spot
By: Elisha
Thumbs up!
From signing up to making my first claim, ASPCA was friendly and fast! No complaints here!
Insurer: ASPCA
By: Sasha Burgstaler
No hassle claim submission and…
No hassle claim submission and reimbursement. Highly recommend this insurance company
Insurer: Embrace
By: Wendy
Not happy with Trupanion
Not happy with Trupanion at all. I just got a new dog and decided to try the free one month trial Trupanion offers after my vet check. They took an entire week to get back to me to let me know the pending approval was refused. I don't know why it took a week for them to figure out they were not going to cover me. Their reason was because the itching my dog has is considered a preexisting condition because I brought him in a few days earlier for a dermatitis issue and they say its the same thing. I just got this dog and brought him in for a general wellness check and saw that he had a discolouration on his back leg. He was not itching it or anything, was just something I noticed with his white fur and I had just rescued him from the humane society as he came from a puppy mill. He came to me with this so thought I would bring it up to the vet. Then a few days later, I came back to the vet for recheck to make sure everything is fine and noticed that over the next few days he started scratching his body a lot so I was thinking he had allergies. A totally separate issue. When I tried to use the insurance I was under to get the allergy medication, they took forever to get back to me and then declined so it just feels like they were trying to find any loop hole or reason to not cover me because I was on a free trial and not paying them. I will not be continuing with this insurance as they have lost my trust due to this experience over my trial period.
Insurer: Trupanion Canada
By: Natasha