154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,974 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,787 reviews
27,479 reviews
14,161 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
Infuriating
This company is giving me the run around. I filed a claim for my dog and keep getting told documents I have uploaded and emailed MULTIPLE times are missing. I have spoken to three different customer service agents who have all assured me they have everything and then by the next day I get another notification that the documents are missing. I was on the phone, pulled up the claim in the app and was looking at the document attached to the claim while they told me it was missing. This is the most infuriating experience. Do not bother with this useless company.
Insurer: MetLife
By: Samantha Hall
Explanation of benefits are very clear…
Explanation of benefits are very clear and always no hassle with my claims. Highly recommend Pets Best.
Insurer: Pets Best
By: charles boddy
Excellent Pet Insurance - Highly Recommended!
I recently had to take my dog for an emergency hospital visit which cost a lot of money, and I am so grateful for the quick and efficient service from Healthy Paws. They processed my claim promptly and reimbursed me for the payments I made at the hospital. It's a relief to have reliable coverage for such unexpected situations. Highly recommended!
Insurer: Healthy Paws
By: Olga
Completely closed on weekends
Completely closed on weekends so no way to pay bill. Can’t pay part of it so I can’t do it on the app or online. The app wants all or nothing. Not very good customer service.
Insurer: ASPCA
By: DLByrd
Claims process is simple and…
Claims process is simple and reimbursement is quick. Highly recommend.
Insurer: Healthy Paws
By: Robert Flinchbaugh
Highly recommend...
This insurance has been very easy to use and great to communicate with. I'm so grateful to have it and have needed it since my dog got sick. I recommend it highly!
Insurer: Pets Best
By: Kate Sparks
Great customer service and was guided…
Great customer service and was guided on submitting my claim.
Insurer: Prudent Pet
By: Robert Lopez
So far so good setting up and paying
So far so good setting up and paying, that is all I e experienced so far.
Insurer: Fetch
By: Vickie H.
Disingenuous practices once a claim is submitted
My experience with it this company left us disappointed and feeling taken advantage of. We signed up our puppy around October 2023, submitted vet records as requested, and even had the optional extra orthopedic exam completed so he would be eligible for coverage sooner if a musculoskeletal condition developed. We paid faithfully for 6-7 months before my dog had a subpar experience with his groomer where his underbelly got accidentally nicked in multiple places, some more sensitive than others. He began to lick these wounds as dogs do, and within a day or two one spot started to look possibly like an early infection. We brought him into the vet on a Saturday morning before they closed for the weekend and he was treated promptly with antibiotic and anti inflammatory prescriptions. I submitted my claim, and 5 days later we got an email from a vet tech affiliated with Embrace who said she did a “medical history review” and permanently excluded him from motion sickness, and then added 12 month exclusions for giardia and “dermatologic conditions.” How convenient… despite us following all their rules, submitting his records at signup, as well as paying for him to have an extra orthopedic exam done by our vet and paying into his policy for half a year, they decide at the time of our first submission to go through his records and decide to exclude conditions, one of which was so generic it wouldn’t cover his current urgent and completely unrelated issue? Not to mention, even if this had been accepted, it would have just gone towards the deductible. I wish we had known about these “exclusions” before we started paying every month. I think it’s totally unfair for them to decide to apply a broad ‘dermatological exclusion for a year’ after he had some transient itching when he was a pup. If they’re going to pull stunts like that, they ought to tell you that at sign up. I would have reconsidered my decision to pay for their policy if I had known they wouldn’t even look at his history or initiate exclusions once the first claim was submitted. What’s the point of submitting that paperwork in the beginning then? What a waste of our time and money.
Insurer: Embrace
By: Abigail D
A life saver for emergencies
We got Embrace after we had to pay for our dog’s ACL surgery. We recently just had to have emergency surgery for her for bladder stones, and Embrace was a life saver and covered over 80% of the costs. A loyal customer for life!
Insurer: Embrace
By: Ryan Olson