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Do not sign up for this pet insurance……
Do not sign up for this pet insurance… They will use any excuse not to help you! Literally the worst pet insurance company. I would give negative stars if I could.
Insurer: Spot
By: J D
Insurance gotchas
Like any insurance there are copay’s and deductibles and delays and other shenanigans that will mean that they reimburse you less than you expected.
Insurer: Pets Best
By: Max V
Embrace customer service was great…
Embrace customer service was great within a week and 1/2 I had 2 emergency situations reimbursed. I would recommend this pet insurance to anyone.
Insurer: Embrace
By: Teresa Blamires
Non existent customer service, poor record keeping, denying claims that should be covered under my policy…
I hate to write such a negative review, but I have attempted resolve these issues between myself and the company with no results multiple times… This is perhaps the biggest issue, as maybe the other issues could have been resolved if not for this one, but their customer service is non existent. They continue to send me generic requests for more health history for my dog in order to process the first claim I ever made. I’ve submitted the requested history 6 or 7 times on the app, website, and via email. I’ve contacted customer service MULTIPLE times to get more clarification and try to resolve this issue (as SOAPs ARE included and the records I have submitted are all I have- I work in the veterinary industry and my dog has seen the vets I worked for,) and either receive no response or the same generic response. If I get anything more, they respond once and then ghost me. It’s been over a month since I originally attempted to file. The first claim filed for my second dog was denied, even though it is acupuncture by a boarded veterinarian which is supposed to be covered in my plan. I have sport dogs so I chose this coverage specifically to cover things like acupuncture, etc. Additionally, my veterinarian confirmed with me that they have multiple other clients who use Healthy Paws and their insurance covers the acupuncture, AND I have two friends who have received acupuncture by the same vet and have Healthy Paws which covers theirs with the exact same submitted records/invoices. I filed a dispute regarding this over a week ago and have heard nothing. As it stands I’m currently paying for two dogs monthly, one of which they won’t cover anything on until they “receive” the records that I have sent over and over (so I’m essentially paying for NOTHING) and the other of which is currently not being covered for things that the plan specifically states coverage for. To say that I am disappointed is an understatement. I will be sharing my honest experience with clients and other dog trainers and sports competitors.
Insurer: Healthy Paws
By: Ashton Norris
Long Time Customer
Being a customer for years submitting all the needed paperwork for my claim is very easy. Once that is complete the claim process is very quick and payment is made very fast.
Insurer: Fetch
By: Vicky Johnson Bartkowski
My reimbursements came quickly and…
My reimbursements came quickly and without any hassle.
Insurer: Spot
By: Diane Crum
Our experience with Pets Best Health Insurance
Our experience with Pets Best Health Insurance has been very positive. From our application for insurance for our young puppies through our first request for reimbursement for their first wellness visit with our veterinarian, Pets Best has been very professional and caring.
Insurer: Pets Best
By: John Stewart
Good insurance to have
Good insurance to have, first Time dog owner. Made a claim and got paid which! No nonsense insurance! I took dog to clinic and didn’t realize I had a waiting period, so that vet bill was one me. The next one was scheduled and reimbursed on a timely Hassle free manner.l via the app. You never know what can go wrong, hopefully it never anything. But just in case, SPOT will be there.
Insurer: Spot
By: Griselda Vasquez
There is always a fast response time…
There is always a fast response time when submitting a claim and there is never any issues with the process.
Insurer: Spot
By: Anthony Terranova-Frondelli
Happy and Disappointed
Figo looks at my claim and pays so quickly. One was in the same day for the approval and money in my account the next day. If more information is needed I am contacted right away. I am disappointed that my monthly premium went from $38 to $65. I put in 3 claims for the same problem since we had to go back to the vet 2 times after the initial visit. Afterwards the premium went up. When I asked I was told that it was due to my city and state that I live in. That the state makes the decision for the higher price. I think that it is funny that it went up almost double right after these claims.
Insurer: Figo
By: Cynthia