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Claim submission
Process of submitting claims is super easy, and exceeded my expectations.
Insurer: Spot
By: Heather Brunetta
Spot wants to do right by your pet
I was initially very annoyed that the only time this company asked for six months of past medical records was when I filed a claim for euthanasia. Moreover, when I called the claims office I was routed offshore where several people were rude, poorly trained and generally unhelpful. I had to ask for a supervisor callback to get any information. However, I have changed my opinion on this company and it is significantly better than before. The claims were processed in a week ( a couple of days after receiving the records from the vet). The reimbursement amount was acceptable. One needs to understand that the reimbursement is between 70-90% of the ALLOWABLE CHARGES based on what is reasonable and customary for your area and that charge. Don’t expect them to pay for prescription dog food. I would appreciate for Spot to respond with their policy and whether they ever pay for it. In general, they responded to the above concerns in a timely and professional manner. You can expect your premiums to increase every year even if you never file a claim. I would most definitely recommend this company. I believe that they want to do the right thing.
Insurer: Spot
By: Dimitrius Dante
Quick claim payment
I submitted my claim and within a few weeks I received a check for claim.
Insurer: Embrace
By: Tammy M
I love this company
I love this company! If you need customer service they are always attentive and fast at answering questions and sending information. They are always a qiuck response on your claims too!
Insurer: Pumpkin
By: Khristy Nicely
Very happy with Spot Insurance
Very happy with Spot Pet insurance. Paying monthly for the "what if" is completely worth it, and a resonable price, in case your pet ends up needing emergency care or an operation, etc.
Insurer: Spot
By: Lisa Obrien
Compassionate, efficient, good value care for your pets
Trupanion has been excellent to deal with in every way. Compassionate, efficient, good value care that has helped us to pay our dogs medical bills many times over the years. Communication has always been prompt, courteous, and well explained. There are obviously people that care about animals at their end. Our local Vet Hospital tells us they really like working with Trupanion as well, they get prompt notice of approvals instantly.
Insurer: Trupanion Canada
By: Kev
After years with Nationwide Pet…
After years with Nationwide Pet Insurance, we did not feel that their plan was best for our pet, so we have made the switch to Fetch. Laura was very helpful after we made some mistakes signing our pets up online. We are hopeful that this switch is seamless and that reimbursements are easy and coverage is what is promised! But, as for Laura, she is a stellar customer service agent with great follow-thru!
Insurer: Fetch
By: ERICA GOODNIGHT
My claim was very easy to file with…
My claim was very easy to file with them and the reimbursement arrived a very short time after filing.
Insurer: Spot
By: Verna Coleman
Archie was well taken care of!
Very pleased with Pets Best, they were very responsive, fast and extremely helpful!
Happy I have insurance with this girl!
We adopted our American Bulldog last year after fostering her and her 5 puppies, after she was surrendered, very pregnant. We fell in love with Lizzy Girl while she nurtured her pups in our home and once they were adopted out we adopted her. Lizzy had pre existing loose bowel issues that I knew insurance wouldn’t cover-and they didn’t-but I decided to give pet insurance a try anyway. This is the first time I’ve ever had pet insurance. Well, it paid off immediately. Just a few months after we got her, Lizzy was bit on the face by a rattlesnake on our property and it was horrifying. We rushed her to the Vet hospital for anti-venin treatment and pain control. As they were telling us she would need to spend at least one night in the vet hospital, my mind started spinning over what this was going to cost, when my husband said, “Well don’t we have pet insurance?” I cannot tell you what a relief it was to just authorize the best care for my girl without the stress of the financial burden it would cause. MetLife reimbursed us in a very timely manner and filing the claim was so simple. We’ve filed other claims, less dramatic in nature, and MetLife has been great about reimbursing for all costs that are covered in our policy. It is a big relief to me to know I can get the best Vet care for our big, silly girl and just let her explore her world and enjoy her life. She brings us so much happiness and joy and MetLife gives us peace of mind.