154,902+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
235,927 total
What are you looking for?
Most selected providers in "November, 2025"
This chart shows the distribution of the most selected pet insurance providers in November, 2025.
Providers with highest rating
20,325 reviews
10,787 reviews
27,479 reviews
14,161 reviews
63,005 reviews
Category with most reviews
This chart shows the distribution of review categories.
Pumpkin Insurance is the only way to go…
Pumpkin Insurance is the only way to go if you have pets. I opted for the annual package. After Violets(cats) visit, I submitted a claim and received the money within 2 weeks. The direct deposit option is great. Anytime I have needed to call customer service I was impressed by how informative friendly and helpful the staff was.
Insurer: Pumpkin
By: customer
Easy
Easy, stress free claim process, which was settled super fast.
Insurer: Prudent Pet
By: dlozanodeweypest.com
This company is horrible
This company is horrible. I was completely misled. This company increases the cost and not by just a few dollars each year. I would suggest you shop for a company that is honest up front so you can determine your needs. Do not buy the insurance when you have a puppy thinking that you are going to save money in the long run with the same monthly cost. Wait until your dog is older and might then need the insurance. The support team was horrible as well over the phone, condesencing and talks over you. Very unprofessional with that annoying, cringy customer service insincere approach. Go anywhere else but do it as your dog gets older, and double check any ins. company policy, not just what they tell you.
Insurer: Trupanion
By: Dawn Calvin
Filing a claim is very simple
Filing a claim is very simple. Review of the claim is quick and payment received effortlessly.
Insurer: Fetch
By: Mona Ueda
I expect claims to be processed in a…
I expect claims to be processed in a timely manner. 2 weeks is my expectation. However consistently Pets Best has taken more like 6 weeks. I am extremely disappointed in this processing time and will be dropping them as soon as I can find a new insurance.
Insurer: Pets Best
By: Joyce Schehl Kluck
From PetFirst to MetLife
We (3 dogs at the time) initially had Pet First insurance for over 13 years and they were fantastic- great service efficient and caring. Would give them a 10 rating! Then MetLife bought them and the first year was difficult as some claim steps were different and the prices really increased! After 3-4 years it’s getting better and always room for improvement- hard to upload all tests lab reports and SOAPS so I fax and had trouble after Covid getting the proper fax number so claims were not processed- finally got handled and now it’s much improved and direct deposit of reimbursement is a great feature.
Insurer: MetLife
By: Pam
Be Careful With Metlife
MetLife is no different from any other insurance scam. I was referred to a specialist’s to finally figure out why my cat keeps vomiting and and $3300 later we received our diagnosis along with a denied claim because it’s a “pre existing condition”. They covered the POC visit for this issue but as soon as a specialist is needed it’s pre-existing? I am cancelling my policy and not getting pet insurance again, total scam.
Insurer: MetLife
By: David
Best decision ever
We have a standard poodle, Barney who is 8 now, but he was quite sick twice. We did not have insurance on him and we called him the $6000 dog. A few months ago we decided to get another, Betty, and I debated on getting insurance,,I decided to get a cheaper plan and called Met life. The man I spoke with told me the better , more expensive plan is good for a puppy and I could always lower it as she got older so I followed his advice. I’m so glad I did. Betty also has been quite sick twice this year and has had 13 claims. All have been handled quickly and every person I have spoke with is so kind. I’m so GLAD I have this policy and I will never drop or downsize it !
Insurer: MetLife
By: Susan
Latest 1 comments
I totally agree with the above post. I've rarely had to call regarding a claim not covered. When I've had to there were no problems, everything was explained and gone over with me. I too was going to cancel and was told the same thing. They go above and beyond to help you. I would recommend MetLife Pet Ins. to anyone who asks!
Make a claim, pay more for your premium
Trupanion raised our premium $27 over the first three years of my dog's life. That's an obscene amount. At this point, it is definitely cheaper to not have pet insurance. Why did they do this? Because "similar dogs in the area" were making claims. AKA my dog that has made claims due to allergies - who they clearly don't want to insure anymore. And now that screws me on any other insurer, and they know it. It's an absolute bait and switch.
Insurer: Trupanion Canada
By: Graham
Positive experience
Fast processing, solid customer service, decent price. Sometimes there are emails that tell you records are needed even after they were confirmed received. Small issue in comparison to all the positives.
Insurer: Spot
By: TL