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Dropped after 8 years of loyalty
I have had Nationwide Pet Insurance for 5 different pets since 2016. Every year they have raised my premium on all of my pets policies, some even going up over 100% a year. I have kept paying it and not complained because if anything happens to my pets I will have peace of mind and be able to do everything in my power to take care of them. I have never missed a payment on any policy. I work in veterinary medicine and have sung Nationwides praises to clients. Today I got a letter that the Whole Pet with Wellness plan that I've had for years is no longer profitable for them and they are not renewing my pets policies after this period expires. The thing about pet insurance that makes this so unfair is that no pet insurance covers pre-existing conditions, so any medical issue they have had their whole lives will not be covered under any new insurance plan they get. I have done the right thing by my pets for years and years only to have the rug pulled out from under me by a multi million dollar company. This is why people don't trust pet insurance. I don't know what the answer is but this isn't it. I will never recommend Nationwide to anyone ever again.
Insurer: Nationwide
By: Angela
Carmen was AMAZING
I called the help line and was immediately answered, no wait. Carmen was really kind and helpful. She listened to my problem, she asked leading questions to get to the root of my issue. She then helped me fix the problem really quickly and efficiently. Carmen was AMAZING. Loved speaking with her.
Insurer: Prudent Pet
By: Catherine Reichert
Not worth the price
Have had this insurance for a couple years and had to use it for the first time this year. Had a procedure pre-certified and approved and then rejected after the procedure. Then a stomach bug medication that should have been covered was rejected for being a “wellness medication” even though it was for an active illness. The insurance cost has gone up significantly every year so it’s no longer worth it for our family
Insurer: Embrace
By: MJ
Don’t waste your money on this garbage…
Don’t waste your money on this garbage insurance. They won’t cover anything you need for your dog.
Insurer: Pets Best
By: Alex Zuniga
First Claim Experience
This was my very first claim through Embrace Pet Insurance. Their process was clear on how to get medical information to them. Their status updates were also great.
Insurer: Embrace
By: Ruth Spargimino
Trying to get in touch with someone
Trying to get in touch with someone. Tried to do direct deposit but does not accept debit card. there is no cvc on card. Is there a direct line to speak to someone. Have not had to make a claim. Just signed up
Insurer: Fetch Canada
By: Jaylene M. Glassco
I bought both the illness/injury and…
I bought both the illness/injury and wellness coverage. The cost is $76 a month. So far, very little has been covered. The initial wellness visit was about $300, and Fetch reimbursed about $100. I had to go back to the vet for a second round of vaccinations, and that $140 was not covered at all. With this lack of coverage, I did some research on Fetch and found many unhappy customers. I will try another insurance.
Insurer: Fetch
By: heather
15 Years of Great Coverage on 2 Very Ill Dogs
I've had Trupanion coverage on five dogs over 15 years. This year I lost my two elderly fur babies. Both dogs had expensive medical care in their latter years. Rhett had two knee replacements and was diagnosed with atypical Cushings and a heart murmur. He saw a cardiologist and internal medicine specialist in addition to his regular vet. Colt had an opthalmologist (he became blind at age six), a cardiologist, an internal medicine specialist and, in the end, an oncologist after lymphoma diagnosis. Both had the best of care due to Trupanion's coverage and miraculously lived to be over 14. Trupanion pays quickly and the rare times I've asked for a reevaluation on a denied claim, it was either paid or I understood why it wasn't covered. I highly recommend them! I wish rates didn't have to go up, but the vet bills can be gigantic and paid off for me in the many, many tens of thousand dollars I was reimbursed.
Insurer: Trupanion
By: Sharon Scott
Not worth it in the slightest
I switched to Spot Pet Insurance from Lemonade due to horrible customer service issues at Lemonade. At least Lemonade actually reimbursed (usually in less than 48hrs) you decently for preventative care. My dog just had a $400 vet visit, including flea/heartworm preventative, bloodwork & a couple updates on her vaccines. I was reimbursed LESS THAN HALF of the bill (& it took nearly a week via direct deposit, WTH?!). This company is as bad as human insurance companies...they don't care that we're trying to keep our pets healthy, they are crisis care if even that much.
Insurer: Spot
By: C Schwarz
Purchase of Pet Insurance Experience
Marianne was a pleasure to work with, the procedure was fast and reasonably priced. Thank you
Insurer: Fetch
By: Lawrence Spahn